IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
About the Job
We are changing the way people think about customer care, and we need your help!
Are you passionate about performance and love the challenge of reporting and diagnosing trends in key performance metrics? We’re looking for a Reporting Analyst with strong problem solving skills who can thrive in a fast paced, entrepreneurial environment.
As Reporting Analyst, You Will… • Be responsible for real-time reporting and diagnosing trends in key performance metrics • Generate weekly and daily KPI reports • Ensure employee data is current and accurate for assigned program • Work in partnership with Operational Leaders and Program Leadership
As Reporting Analyst, You Have… • High School Diploma or equivalent is required • Experience in leadership and working in a supervisory role • Advanced knowledge of MS Word, Excel and Google Docs • Proficiency with formulas and pivot tables • Excellent communication skills • Ability to enter data with a high level of accuracy • Adaptability to learn a variety of software programs (such as Javascript) • Strong analytical and problem solving skills • Flexibility to work evenings and weekends if needed
IntouchCX provides and promotes equal employment opportunities in accordance with all applicable laws of Guatemala and the principles of natural justice. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, place of origin, color, ethnic, national or aboriginal origin, citizenship, political conviction, belief or activity, language, civil status, source of income, social condition, creed, sexual orientation, age, record of offences, marital status, common-law partnership status, family status or disability, or any other that can be consider discriminatory under applicable laws of Guatemala.
