EntryFull TimeEN
Who we are
At Stella Stays, we’re not just another hospitality brand - we’re building the future of living. We’ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.
We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world class amenities. No paperwork, no hassle - just modern, effortless living.
Behind this vision is a team of ambitious, fast moving people who thrive in a high-growth environment. We think big, move fast, and build what’s never been built before - together.
If you’re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you’ve found it. Welcome to the future. Welcome to Stella Stays.
At Stella Stays - You will:
As a Guest Experience Specialist at Stella Stays, you will play a critical role and be the primary face of the company for guests across multiple markets in Europe, Middle East and North America:
You will also:
Act as a primary member of the Guest Experience team in office
Assist guests during their stay and manage in-unit needs that range from troubleshooting systems and appliances to quick housekeeping fixes.
Be a member of the ‘messaging’ team to assist guests with booking inquiries, confirmations, and constant communication.
Assist with management and coordination of daily operations such as; Cleaners, Inspections and Maintenance.
Gain an intimate knowledge of all buildings and units.
Help launch new locations/units, bringing them from empty to guest-ready.
Have a knowledge of and be able to sell add-on sales by closing lead opportunities.
Proactively respond to, troubleshoot, and resolve guest issues in a timely and positive manner.
Follow through with daily tasks, such as going over and beyond to create an exceptional experience for the guests.
Work with our various teams to find scalable solutions that improve quality, operational efficiency, and client satisfaction.
Attend daily & weekly team meetings.
Maintain company culture by having an upbeat and open attitude.
Brainstorm and take ownership of projects to improve & scale Operations and Procurement systems.
Assist in additional tasks assigned by the management based on the business needs and bandwidth availability
Be working in a hands-on working environment. Each day at Stella Stays will be different: you need to enjoy a fast-paced working style and be quick at reacting to last-minute changes. If you prefer to sit at a desk from 9am-5pm, this is not the position for you
Must be able to work flexible hours, evening, night and weekend work may be required
Stable internet connection and a working laptop will be required for night shifts.
Arabic and English fluency is a must. Russian and Turkish will be considered a plus.
Effectively manage multiple projects and timelines
Excellent communicator and comfortable speaking with people over call and email
Must be self-driven and motivated but able to work with a team
Creative, responsive, and adaptive in a dynamic and fast-paced environment.
Strong attention to detail
Must have the aptitude and desire to learn new competencies and skills
Prior property management or hospitality experience is a plus
Has the ability to prioritize and manage multiple projects within timeline and budget
Must have a genuine “I Can do!” attitude
If you have a passion for the hospitality industry and are excited to reshape the future of it by taking on this challenging and rewarding role, we encourage you to apply.
