Suffolk County Council
Independence and Wellbeing Facilitator
🇬🇧Ipswich, England, United Kingdom9 days ago
£28,598 – £28,598Full Time
Do you thrive on helping others? Are you passionate about adult social care and making a real impact in the Suffolk community? If so, we want to hear from you!
Customer First are looking for motivated and dedicated Independence and Wellbeing Facilitators to join our growing team.
Your role and responsibilities
As an Independence and Wellbeing Facilitator, you will be responsible for identifying the most appropriate pathway for a customer journey, promoting independence and offering appropriate solutions.
In your role you will:
You will need
You can view a full list of requirements in the Job and Person Profile (docx). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.
The team
Customer First/The intervention and prevention team works collaboratively to support one another and ensure a consistently high standard of service is delivered. We value teamwork and inclusivity, bringing together individuals at different stages of their careers and offering support and opportunities for ongoing development and progression.
As part of your training and continued development, you will work closely with colleagues across the Customer First service, as well as the Independence and Wellbeing Team, Team Leaders and the Team Manager, ensuring you are well supported as you develop in your role.
Empowering Everyone
We are big believers in potential, possibility and the power of different ideas. We are always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report (suffolk.gov.uk).
For more information
Please contact Katie Edwards (she/her) for a casual conversation. You can reach her by emailing Katie.edwards2@suffolk.gov.uk
How to apply
Step 1 - Read the Job and Person Profile (docx).
Step 2 - Click ‘Apply Now’ to start your online application.
Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template (docx).
Can you provide an example of when you followed organisational rules, policies, procedures, or eligibility criteria to make a fair and informed decision about providing support, access, or an appropriate response?
Provide an example of a difficult conversation you have handled. What did you do and what was the outcome
Tell us about a time you worked with colleagues, teams, or external partners to achieve a shared goal. What was your role, and how did collaboration contribute to the outcome?
Give an example of how you have shared knowledge or learning with colleagues to support team development or improve service delivery.
Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.
For guidance on completing your application, please see our How to Apply page.
Planning to use Artificial Intelligence (AI)? Please ensure your application still reflects your own skills, experience and ideas. If used inappropriately, your application may not be processed. Please read our guidance for using AI to understand what’s acceptable.
Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at recruitment@suffolk.gov.uk or 03456 014412. You can find examples of possible adjustments on our Reasonable Adjustment pages.
Closing date: 11.30pm, 17 May 2026.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Onsite
As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.
In return, you’ll enjoy:
If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).
