We are PZ Cussons. Our purpose is For everyone, for life, for good.
Sustainability and the wellbeing of people, families and communities everywhere are at the heart of everything that we do.
Since our founding in 1884, we have been creating products to delight, care for and nourish consumers. Across our core categories of Hygiene, Baby and Beauty, our trusted and well-loved brands include Carex, Cussons Baby, Sanctuary Spa and St. Tropez.
- Answer incoming calls and respond to customer emails.
- Manage and resolve customer complaints effectively.
- Identify issues and escalate them to supervisors when necessary.
- Provide customers with information about products and services.
- Route calls to the appropriate resources as needed.
- Document all call details according to standard operating procedures.
- Follow up on customer calls when required.
- Complete call logs and reports accurately.
- Perform other assigned duties as needed.
- Ensure efficient use of resources and minimize environmental pollution while carrying out responsibilities.
- Maintain effective safety management practices.
- Sustain quality systems management.
- Contribute to the implementation of sustainable continuous improvement systems
Qualifications:
- First Degree in any discipline
- Computer Literacy
Experiences: (What experience brings success to this role)
- Minimum of 1-2 years’ experience in customer service , and over this period has successfully delivered on KPIs.
- Knowledge of customer service practices and principles.
- Excellent data entry and typing skills.
- Excellent listening skills, along with strong verbal and written communication abilities. communication skills.
- Ability to handle stressful situations appropriately.
PZ Cussons is big enough to make your mark, small enough to make it yours. Apply to join us!
