Key Responsibilities
Office Operations & Facilities Management
- Oversee the full operational management of the office, ensuring a professional, efficient, and well-maintained environment
- Manage facilities, maintenance, cleaning, security, and service providers, ensuring high service delivery standards
- Liaise with building management and external vendors to resolve operational issues and maintain compliance
- Coordinate office space planning, seating arrangements, and office moves where required
Stakeholder & Vendor Management
- Act as the central point of contact for internal stakeholders, including senior management, HR, and global teams
- Manage supplier relationships, including contract negotiation, performance monitoring, and cost control
- Drive vendor onboarding processes, including compliance requirements and payment coordination
Budgeting & Cost Control
- Manage office operating expenses, including cafeteria, maintenance, and supplier costs
- Track budgets, analyse spend, and identify cost-saving opportunities
- Ensure accurate allocation of expenses to cost centres and alignment with internal financial controls
Event & Travel Coordination
- Plan and execute corporate events, team engagements, and executive visits
- Coordinate travel logistics, including flights, accommodation, and transfers for staff and visitors
- Manage offsite events, conferences, and internal initiatives from concept through to execution
Reception & Front-of-House Management
- Oversee reception operations, ensuring a professional and welcoming experience for all visitors
- Implement and maintain processes for visitor management, meeting room coordination, and internal communication
- Supervise and support reception and support staff, ensuring high performance and accountability
Health, Safety & Compliance (HSEC)
- Ensure compliance with health and safety regulations, including emergency procedures and evacuation protocols
- Coordinate drills, inductions, and safety communications
Administrative Leadership & Process Improvement
- Develop and implement efficient administrative processes and policies
- Support internal teams with operational requirements and problem-solving
- Continuously improve systems, reporting, and workflows to enhance productivity
Key Requirements
- Proven experience as an Office Manager or in a similar senior administrative/operations role
- Strong organisational and multitasking abilities with attention to detail
- Excellent stakeholder management and communication skills
- Experience managing budgets, vendors, and facilities
- Ability to work independently, take initiative, and handle high-pressure situations
Personal Attributes
- Professional, approachable, and highly reliable
- Solutions-oriented with strong problem-solving skills
- Able to maintain confidentiality and exercise discretion
