Responsible for prompt collection for all outstanding debts by performing outstanding debts recovery activities and monitor overdue account receivables via calling, emailing, or other communications.
Investigate and resolve discrepancies or disputed transactions with policyholders/ intermediaries/other stakeholders.
Prepare reminder letters or appointment letters (if necessary)
Prepare and perform/ allocate premium payment updates
Prepare monthly/quarterly updates and analysis on outstanding cases
Monitor all accounts for possible bad debt write off
Prepare and collate the monthly / quarterly / yearly management statistics and analysis for business reporting.
Liaise closely with intermediaries and internal / external stakeholder proactively to reduce credit exposure and build/foster strong relationships
Handle enquiries from intermediaries / external stakeholder and ensure that queries / issues are promptly attended to and resolved
Resolves unallocated receipts by reviewing outstanding report, payment history and liaising contact with internal and external parties
Perform statement reconciliation in a timely manner
Achieve productivity, efficiency and quality in recovery work done
Performs update of standard operations procedures
Collaborate with Business Owners and IT on systems enhancements/ projects
Initiate process improvement initiative, supports and participates in system enhancements and testing
Provide assistance to the Superior/ team lead and support the operational business as required.
Requirements
Degree / Diploma holder preferably with 1-3 years of relevant experience in credit control knowledge
Good Analytic skill
Preferably knowledge in PowerBI, Power Query, coding skillset
Good knowledge in Ms Excel
Proactive, good interpersonal, communication and analytic skills
Highly organized, attention to details
Fast learner who is able to multi-task
Pleasant, positive personality, enjoy collaborating with others and a team player
