Credit Control Officer

PLEASE ENSURE YOU READ THE APPLICATION PROCESS BELOW

Salary: £42,221
Grade: Level 3, Zone 2
Location: 5 Pancras Square, London N1C 4AG/Dennis Geffen Annexe, Camley Street, London N1C 4DG  
Contract Type: Permanent 
Hours: 36, Full Time 
Closing date: Wednesday 20th May 2026; 23:55

About Camden 

Camden is changing on the inside to make life better for everyone. Because we're not just home to the UK's fast-growing economy. We're home to the most important conversations happening today. And we're making radical social change a reality so that nobody gets left behind.  

What You’ll Be Doing / How You’ll Be Involved 

As a Credit Control Officer, you will be part of a team managing a large, diverse caseload of debt including Sundry, Commercial Rent, Care Charges, Housing Benefit and Former Tenant arrears. You’ll take a customer focused approach to maximising revenue and collection for the organisation as well as delivering the ambitions set out in our Camden 2025 plan.

You’ll provide a professional and proactive service by responding to a variety of correspondence, taking telephone calls while working with services and colleagues to ensure accurate, effective billing while maximising recovery of debt in a cost-effective way. 

You will identify and take recovery action against individuals, businesses and public bodies all the way through the collection process. This will require you to attend and represent the Council in court both in person and virtually. 

This role can be challenging, as you’ll be managing a range of queries relating to billing and taking debt recovery action. However, you’ll be playing a crucial role in supporting the Council in maximising its resources to deliver the best possible outcomes for our residents.

All About You       

To find out more about what it is like to work at Camden, meet some of our people by visiting www.camdenjobs.co.uk/our-stories.

We’re looking for someone with excellent analytical and literacy, plus written and verbal communication skills with knowledge of IT applications and software. You’ll be working in a fast-paced environment, and will have the ability to work flexibly, balancing competing priorities and meeting deadlines. You’ll be able to tactfully deal with a wide range of stakeholders both internally and externally, as well as using problem solving skills and initiative to maximise the council’s income through debt recovery.

You will be able to show evidence of recovering debt from individuals, companies as well as public bodies and the different processes, skills and consideration that need to be applied to each. 

Experience of recovering Local Authority Debt is preferable and legal debt recovery processes is essential along with a good working knowledge of welfare benefits and relevant debt related points of the Care Act.

More broadly, you’ll take the lead in identifying improvements to processes and systems, while effectively working as a team member to deliver our shared purpose. 

To view the job profile in more detail please click the below link: 
http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11734989/file/document?inline

The application process: 

Complete a short application via our job portal – please ensure you also answer the below questions and include in your supporting statement at the top. If you do not answer these questions your application will not be considered. We want to give everyone the same chance to showcase their relevant skills and experience so please clearly answer these two questions, in order: 

1. Can you confirm you have a minimum of 2 years customer service experience including face to face, phone and written? 

2. Do you have a minimum of 1 year’s debt recovery and credit control experience?

What We Offer  

At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme.  

Visit 'www.camdenjobs.co.uk/staff-benefits' for more details of our excellent benefits scheme. 

Inclusion and Belonging  

At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed. Click Inclusion and diversity - Camden Careers - Camden Council for more information on our commitment.   

Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.  

Asking for Adjustments  

At Camden, we are committed to making our recruitment process barrier-free and accessible for everyone. If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you. This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long-term health conditions.  

Please contact us on 020 7974 6655, at resourcing@camden.gov.uk or by post to 5 Pancras Square, London, N1C 4AG. We’ll work with you to make sure the process works for you.