JOB TITLE : HR 3P Vendor Management Lead
REPORTS TO : HR Head
SALARY RANGE :
The HR - 3P Vendor Management Lead will be responsible for overseeing the management of our third-party manpower vendors, ensuring efficient and effective staffing solutions to support our growing business. The HR 3P Vendor Management Lead also ensures vendor compliance, service quality, cost-effectiveness, and alignment with store-level staffing needs. It also drives standardization, performance monitoring, and continuous improvement across outsourced workforce engagements.
Key Responsibilities
Stakeholder Engagement
- Serve as the primary point of contact for vendor-related escalations across stores and departments
- Train store managers and HRBPs on vendor protocols, escalation paths, and compliance expectations
Vendor Strategy & Contracting:
- Develop and implement a manpower vendor management framework covering selection, onboarding, negotiating, contracting and renewal
- Manage and maintain relationships with third-party manpower vendors and service level agreements
- Lead vendor sourcing, processes, and contract negotiations in coordination with Finance and Legal
- Define vendor segmentation (e.g., regional, specialized, bulk deployment) and tailor engagement models accordingly
3P Workforce Planning & Deployment:
- Align 3P manpower deployment with store staffing plans, seasonal needs, and expansion schedules
- Oversee the onboarding and offboarding processes for deployed workers provided by 3P manpower vendors while coordinating with HRBP to ensure timely onboarding, training, and replacement of deployed workers
- Collaborate with internal stakeholders to understand staffing needs and communicate these to 3P vendors
- Champion digitalization of vendor management processes (e.g., dashboards, portals, e-signatures)
Performance Monitoring & Analytics:
- Establish KPIs and SLAs for vendor performance (e.g., fill rate, compliance, incident rate) and enhance SOPs, templates, and toolkits for vendor onboarding, reporting, and incident handling
- Monitor and analyze SLA data and/or metrics such as fulfillment rates, absenteeism, and turnover across 3P vendors and implement corrective actions and opportunities for process improvements
- Facilitate quarterly business reviews with 3P vendors to discuss performance, issues and improvement plans.
Compliance & Risk Management
- Ensure vendor adherence to labor laws, occupational safety standards, and company policies
- Coordinate with HRBP and Legal on vendor related-investigation or escalation
- Maintain audit-ready documentation for contracts, deployment records, and compliance reports
- Support internal audits and regulatory inspections related to outsourced workforce
- Provide guidance and support to managers on best practices for effective vendor management
Cost Control & Optimization
- Monitor vendor billing accuracy, rate adherence, and cost trends
- Identify opportunities for cost savings, efficiency improvements, and vendor consolidation
- Support budgeting and forecasting for 3P manpower costs
Qualifications
- Bachelors degree in Business, HR, Operations, or related field; MBA or equivalent preferred
- Minimum of 8 years' experience in a vendor management, HR operations, or manpower outsourcing
- Extensive experience managing third-party staffing vendors in retail, FMCG, or logistics preferred
- Excellent communication and negotiation skills, with the ability to build strong relationships with vendors
- Analytical mindset with the ability to interpret data and make data-driven decisions
- Strong problem-solving and conflict resolution skills
- Extensive knowledge in labor laws and regulations in the Philippines
