Full TimeENNorth America
Come Grow with Us
Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in.
The Lopes Pre-Evaluation Coordinator has responsibility for assigning incoming work requests, balancing load of work requests, handling complex work requests and performing work requests as part of daily workload. This lead role is customer-focused and supports the enrollment process, effectively and efficiently, with high attention to detail and strict adherence to GCU requirements while ensuring a positive and seamless experience for prospective transfer students.
What you will do:
Completes complex transcript evaluations
Serves as the first point of assistance to student-worker team members
Performs quality checks on transcript reviews; daily, weekly, or as needed to ensure operational efficiency as well as compliance with all governing regulations
Ensures all team members follow all operational steps to ensure operational efficiency and excellent customer service
Assists with training student workers and provides daily feedback to ensure operational efficiency and continuous learning.
Communicates with internal and external customers in a professional and timely manner.
Recommends automation, process, and technique improvements and development for continuous improvement and efficiency.
Daily oversight of team of student workers which rotates depending on the students’ work schedule
Ensures all student workers are engaged productively in handling work assignments.
May assist with other processes or job duties as assigned.
What you will have:
Bachelor’s degree required
Previous experience in an Academic Records Department in transfer analysis preferred
Provide high-level customer service to internal and external customers.
Ability to manage team to meet strict response deadlines and create environment whereby team understands the criticality of meeting deadlines.
Good planning and organization skills with attention to detail and high level of accuracy.
Strong logical reasoning and ability to perform multiple tasks in high volume, frequent interruptions work environment.
Ability to initiate ideas to streamline and improve operational processes and analyze and interpret information.
Ability to determine most appropriate course of action within sphere of decision making to resolve problems, which may be customer issues or operational process issues.
Commitment to quality and data integrity.
Ability to multi-task and adapt to changing priorities.
Excellent interpersonal skills and professional demeanor.
Ability to work in a team environment in a collaborative and cohesive manner.
Proficient with computer operation and software databases.
Compliance with company, state, and federal regulations and policies.
Why work at GCE:
Exceptional workplace benefits include medical, dental, vision, life and disability insurance, flexible spending accounts, a 401K savings plan
Generous time off plan and 11 paid holidays
Paid time off to volunteer in the community or at GCU sponsored events
We also offer full-time employees, their spouses and dependent children an Education Tuition Discount Program
