What Product Support/Repair-Field and Depot contributes to Cardinal Health
Customer Service, Technical is responsible for establishing, maintaining, and enhancing customer business through effective implementation and/or support of Cardinal Health's products and services.
Product Support/Repair-Field and Depot is responsible for troubleshooting technical problems, diagnosing, analyzing and/or repairing products.
Accountabilities
- Troubleshoot, diagnose, and analyze technical issues within laboratory equipment.
- Oversee the validation of laboratory equipment and the implementation of new testing protocols.
- Utilize EP Evaluator software to generate comprehensive performance reports.
- Facilitate customer training sessions on laboratory equipment operation and daily maintenance.
- ·Conduct periodic client site visits to ensure service quality and customer satisfaction.
- Manage FSL (Field Service Logistics) documentation and maintain accurate electronic records.
Qualifications:
- A minimum of a bachelor’s degree in medical Technologist is required.
- A minimum of 2 years previous experience is required; lab equipment validation is highly preferred.
- Strong technical orientation and experience supporting proprietary and standard applications. Have the ability to troubleshoot problems in a logical manner.
- Ability to effectively manage multiple tasks at a time, prioritize as necessary so that all clients receive the highest level of customer service.
- Microsoft Office Knowledge Intermediate Level is required for this role (Excel, Power Point, Word, etc.)
- Must have clear, concise written and verbal communication skills.
- Must demonstrate strong leadership skills.
- Knowledge in software and computer equipment configuration is preferred.
- Availability to travel within Puerto Rico territory a 100% of the time is required. Availability to travel to USVI, as assigned.
- Fully bilingual in English and Spanish verbal and written is required.
- Active Puerto Rico Driver License is required for this role.
What is expected of you and others at this level
- Apply working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks
- Works on projects of moderate scope and complexity
- Identify possible solutions to a variety of technical problems and takes action to resolve
- Apply judgment within defined parameters
- Receive general guidance and may receive more detailed instruction on new projects
- Work reviewed for sound reasoning and accuracy
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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