SeniorFull TimeEN
Giacom is the only provider of Comms, Cloud, Hardware, and Billing through one platform.
Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.
We’re looking for a Senior Billing Migration Specialist with significant hands‑on experience of the aBILLity billing system to join our Software Operations team.
This is a field‑based role, designed to be visible, customer‑facing and hands‑on. You’ll be working on‑site with partners across the UK, leading complex onboarding, billing implementation, and migration activity, and providing expert, in‑the‑moment solutions. You’ll be the trusted subject matter expert, relied upon for your deep billing knowledge, customer judgement, and ability to shape best practice across Giacom’s customer experience.
What you'll be doing
Act as a senior aBILLity subject matter expert, owning complex billing implementations, migrations, and customer onboarding.
Lead high‑impact, field‑based customer engagements, providing on‑site expertise, guidance and real‑time problem solving across our UK partner base.
Own resolution of complex and escalated billing issues, driving root cause analysis and long‑term improvements.
Shape and embed best practice across billing, onboarding and customer experience, focusing on outcomes rather than just systems.
Lead customer confidence and capability building, through hands‑on support and targeted training (remotely and onsite).
Influence product and service improvement, working closely with Product, Engineering and Service Delivery teams to ensure customer insight drives change.
Act as a senior role model and knowledge lead, supporting junior engineers through mentoring, coaching, and shared expertise.
Your Experience
Demonstrable, hands‑on working knowledge of the aBILLity billing system.
Experience working within the telecommunications industry.
Confidence delivering customer training or guiding users through complex processes.
A genuine passion for customer experience, with the ability to quickly understand customer needs.
Strong communication, interpersonal, and organisational skills.
Self‑motivated and resilient with the ability to prioritise, multitask and perform under pressure.
Strong working knowledge of Microsoft Office.
What's in it for you?
Investment in your future career with a variety of learning and development opportunities.
No dress code - embrace the freedom to bring your whole self to work.
25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
A pension plan for your future.
Complimentary refreshments in all our offices.
For a comprehensive list of all our benefits, click here.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
