MidFull TimeEN
Overall, Purpose of the Job:
The Team Lead will provide daily support for the Associate Project Managers & Project Managers to assist with the successful delivery of products and services offered by UnitedLex along with maintaining the direct reports assigned and managing the Shift (s) Follow process driven execution of project tasks to ensure unified Project Management methodology is adhered to. Act as a member of the client support centre for applications hosted by UnitedLex and other third parties. Document and report periodic project details to the Project Managers, Legal Professional Services Leadership, clients, and project teams.
Gather and thoroughly document Project requirements using standard project intake forms
Assist Project Manager in documenting and tracking all aspects of the eDiscovery lifecycle, including Early Case Assessment, Forensic Collections, ESI Processing, Hosting, Document Review, Document Production, Data Archival and Storage
Follow detailed Quality Control measures to ensure accuracy of all deliverables
Track all time spent on project activities and report to Project Managers periodically
Participate in internal communications on standard processes and reporting.
Monitor matter communications (emails, meetings, calls)
Provide support to Document review/Incident Response teams and troubleshoot common issues.
Co-ordinate with Internal teams and Clients to ensure process continuation and escalate wherever necessary.
Tiff/OCR documents on the fly and/or using other EDD tools and teams.
Understanding of running complex searches, manage search indexes and create search term reports for clients.
Hands on experience of ticketing tools like JIRA would be preferred.
Delegation: Assign tasks based on team members’ strengths and managing SLAs
Performance Management: Oversee day to day operations, monitor progress, track metrics, and provide regular constructive feedback (as needed)
Team Development: Train team members, identify training needs and help develop technical skills.
At least 4-6 years of relevant experience.
Working knowledge of Relativity and other review platforms.
Detailed planning and organizational skills
Exceptional written, electronic, and verbal communication skills
Strong understanding and efficiency using Microsoft Office Suite and other common software applications
Ability to multi-task and prioritize requests based on deadlines.
Communicate frequently and professionally with Project Managers and project team
Continually seek opportunities to increase customer satisfaction
Ability to stretch in case of project requirements.
Open to work in 24X7 shifts including weekends and National Holidays.
Provide exceptional customer service for existing and prospective clients
Should be a team worker with focus on communication, solutions, and good relationships
Please refer to our Privacy Policy at UnitedLex for information, https://unitedlex.com/privacy-policy/
"ISO 27001:2022 is the standard that we follow in this organization, based on this ISO document we have implemented 92 controls in UnitedLex across multiple offices and also with the help of this document we have implemented the Information Security Management System in the Organization"
