Be the first point of contact for global clients and play a vital role in delivering a seamless support experience across FE fundinfo’s specialist products.
FE fundinfo is a leading financial data provider, connecting the investment industry across the UK, Europe, and Asia-Pacific through an integrated platform. Our skilled team empowers clients with data-driven insights, making the industry Navigate Complexity with Confidence!
This role offers the opportunity to work closely with international clients while building deep expertise in financial products and fund data. You will be part of a collaborative Client Experience team that values learning, knowledge sharing, and continuous improvement. The position provides exposure to global stakeholders, structured career development, and the chance to grow your technical and client‑handling skills in a fast‑paced, service‑driven environment.
Your key responsibilities as a Client Support Analyst will include:
- Managing customer enquiries across calls, emails, chats, and the customer portal, ensuring accurate logging, prioritisation, and resolution within agreed SLAs.
- Acting as the first point of contact for users of specialist products, resolving issues at first level wherever possible.
- Conducting effective investigation of client issues and coordinating with data and technical teams for escalation when required.
- Maintaining strong, professional relationships with clients through timely communication and a customer‑centric approach.
- Continuously building product, data, and market knowledge, and contributing to knowledge articles on the service portal.
- Adhering to company security policies and operational standards at all times.
You will need the following experience and skills to join us as a Client Support Analyst:
- You must have at least 2 years of experience in customer, application, or product support within a service desk or support environment.
- You will have hands‑on experience using service desk tools and managing client interactions across multiple communication channels.
- You will have a good understanding of MS Office tools to support daily operational tasks.
- You should have general knowledge of the financial domain, with exposure to fund data considered an added advantage.
- You will be comfortable communicating clearly and professionally with international clients in English.
By joining the team as a Client Support Analyst, you will be offered the following:
- 24 days holiday(Pre book)
- Paid Study leave
- Enhanced paternity & maternity
- Statutory benefits like PF, Gratuity, etc
- Support to set up home office
- Health cover with option to add family members
- Annual health check up
- Meal cards
- Full LinkedIn Learning access
Apply today for immediate consideration and we will endeavour to get back to you within 5 working days. Visit our Glassdoor profile or fefundinfo.com to find out more about life @ FE fundinfo!
