Four Seasons Hotels and Resorts
Spa & Wellness Manager (Shipboard)
🇺🇸Miami, Florida, United States9 days ago
MidFull TimeEN
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Yacht
With elegant lines and sweeping ocean views, our spectacular yacht is home to 95 expansive suites and guest rooms, alongside a world-class choice of dining, spa & wellness, and entertainment. It delivers numerous industry firsts to the yacht category — including the largest accommodations in the class, virtually endless ways to connect and configure suites, and Four Seasons unparalleled hospitality extended across the world’s oceans for the very first time.
Yacht Profile & Amenities
Bringing an unparalleled elegance of design and marine architecture to the seas.
Length 679 ft
Tonnage 34,000
Accommodations 95 Suites and 1:1 Guest to Crew Ratio
Restaurants & Bars - 11 Venues
Spa & Wellness 5 Treatment Rooms , Expansive Thermal Experiences & Beauty Salon
Each of the yacht’s 95 suites will offer panoramic views through floor-to-ceiling windows and access to expansive private terraces.
About the role :
As Spa and Wellness Manager you will oversee all aspects of the Spa & Wellness operation of the Yacht. You will lead and inspire a team of spa , salon and fitness professionals to deliver exceptional Wellness experiences to our guests .
A passionate team player , you will demonstrate a disciplined and create approach to your craft built on your previous working foundation of a comprehensive knowledge of the core skills of Massage , Aesthetics , Beauty , Hair & Fitness .
Understanding the complexities and demands of managing a multi skilled and diverse spa technician team , your multiple years of leading luxury spas at sea will stabilize the new operation and quickly establish a cohesive , engaged and passionate team and under leadership .
What you will do:
Ensure smooth daily operations of all amenities within the Spa , Salon and Fitness operations aboard The Yacht .
This role will support shoreside and shipboard operations.
Create and maintain benchmarks for the highest standards of cleanliness , maintenance and efficiency of our spa and wellness operating model
Responsible for creating a synergistic team of multi trade Spa & Salon professionals . Assessing Guest Feedback trends and conducting regular training sessions to enhance skills , knowledge and performance KPIs all aligned with Four Seasons service standards .
Manage inventory levels for all spa products and liaise with on shore distributors to ensure both pricing and par stocks are optimized .
Monitor the Spas Financial Performance , including budgeting , revenue targets , incentive and commission plans , operating costs and nimbly adapt the business to implement optimal profitability strategies
Work closely with all other Yacht departments across all divisions ensuring the “ internal and external “ Spa brand is recognized as a cohesive , well run operational team .
Design and introduce innovative Spa & Wellness programs , classes and treatments that are reflected in industry trends but are unique and “ ownable “ to our Spa .
All Spa Operations must comply with Health & Safety regulations as well as Four Seasons compliance , safety and regulatory requirements .
Be an “ ambassador for Four Seasons throughout the Yacht , engaging with both crew and guests at all times . Implementing change based on feedback and analysis , constantly evolving our product and services through innovative leadership .
" Beyond The Spa " Be an inspired leader and demonstrate teamwork when cross divisional work " all hands " work is required on Embarkation Days.
What is you bring:
A minimum of 7 years experience in luxury Hotels and / or onboard Cruise Lines .
An extensive foundational working experience in core Spa skills in Massage , Beauty , Aesthetics and / or Hair .
Experience in developing new openings or ship launches & set up of new hiring , employee culture , massage , skin , hair and nail training plans and certification courses .
Strong verbal and written communication skills . Can demonstrate a digital mastery of most common office software tools eg Excel , Outlook , Microsoft Teams
Fluent in written and spoken English and additional language fluency preferred .
Compensation & Benefits
Competitive salary , wages , bonus and a comprehensive benefits package
Excellent training and development opportunities
Complimentary Employee Uniforms while onboard
Complimentary Employee Meals while onboard
Schedule & Hours
4 Months On and 2 Months Off . Paid Monthly .
