MidFull TimeEN
At AltaPay, we make payments simple for everyone. From agile startups to global enterprises, we help businesses manage payments across online, in-store, and mobile channels all through one unified, powerful platform.
We are a Danish fintech with a global mindset. Now part of the Market Pay group, we are scaling fast while maintaining the agility and innovation that define us. We’re looking for a Customer Success Manager to be the bridge between our technology and our customers' success.
🎯 Your Mission
As our Customer Success Manager, you are the trusted advisor for a portfolio of AltaPay merchants.
You won’t just manage accounts; you will help them optimize their payment strategies and extract maximum value from our platform.
This role sits at the exciting intersection of relationship management, technical consulting, and commercial growth.
🚀 Key Responsibilities
Master the Onboarding: Guide new customers through implementation, ensuring a seamless transition to the AltaPay ecosystem.
Be a Trusted Advisor: Build deep, long-term relationships with key stakeholders, acting as their primary advocate within AltaPay.
Technical & Strategic Guidance: Translate complex technical questions (APIs, integrations) into business solutions in collaboration with our product teams.
Performance Optimization: Proactively monitor transaction data to advise customers on checkout setups and new payment methods.
Commercial Ownership: Lead the commercial health of your accounts by handling contract updates, addendums, and identifying expansion opportunities.
Cross-Team Collaboration: Work hand-in-hand with Product, Sales, and Support to ensure we deliver on our promises every single day.
🌟 What We’re Looking For
You are a proactive communicator who thrives on seeing customers succeed. You should bring:
Experience: A background in Customer Success, Account Management, or Technical AM (ideally in Fintech, SaaS, or Payments).
The Hybrid Mindset: You are equally comfortable discussing business ROI and technical API integrations.
Organization: You can juggle multiple high-value relationships without dropping the ball.
Languages: Fluency in Danish and English is essential (written and spoken).
💡 Bonus points for:
Familiarity with the payment landscape or eCommerce ecosystems.
Hands-on experience with HubSpot, Jira, or similar technical tools.
🎁 What’s in it for You?
The Package: A competitive salary and comprehensive health/welfare benefits.
The Environment: A collaborative, high-energy fintech team where your voice matters.
The Reach: Work with some of the most prominent merchants across Europe.
The Future: Significant career development opportunities within AltaPay and the wider Market Pay group.
🌈 Diversity & Inclusion
AltaPay is an equal-opportunity employer. We value diversity and welcome applicants from all backgrounds, without discrimination of any kind.
