Mobile Locker is a fast-growing international company offering smart locker solutions at festivals, events, and permanent locations across Europe.
For our support team, we are looking for a Hotline Agent to assist customers by phone and help ensure a smooth and professional service.
Responsibilities
- Answering incoming calls via the Hotline
- Supporting customers with the use of lockers (payments, malfunctions, access, etc.)
- Analysing and resolving technical or operational issues remotely
- Escalating more complex issues to the right team or person
- Contributing ideas to improve service and flagging recurring problems
- Working in a shift system (including evenings, nights, and weekends where applicable)
Requirements
- You are customer-focused and communicate smoothly and professionally
- You are comfortable with a high volume of telephone contact
- You remain calm and friendly, even in stressful situations or when handling complaints
- You think solution-oriented and act quickly and efficiently
- You can prioritise well and switch easily between different requests
- You work independently and take responsibility for your decisions
- You are flexible and open to working shifts
Languages
- Excellent knowledge of German (required)
- Good knowledge of English (required)
- Knowledge of other languages is a plus
Nice to have
- First experience in customer service, helpdesk, or a call centre
- Affinity with technology or technical systems
Requirements
- Registered as a student, freelancer, or minijobber in Germany
Benefits
- A flexible part-time job with clear responsibilities
- Initial training and on-call support from our team
- Fair hourly compensation
- A steady and autonomous role within a fast-growing international company
