Workforce Support Officer - Casual - Newcastle or Sydney, NSW

Ready to make a real impact every shift you work?

If you’re looking for a role where your decisions genuinely change lives, this could be it.

We’re seeking passionate, proactive Casual Workforce Support Officers to join our high-performing Workforce Team and help keep essential services running smoothly nationwide.

 

Workforce Support Officer (Casual)

• Location: Newcastle or Sydney (Work from home available once fully trained)
• On-call role – predominantly after hours
• 4 weeks paid full-time training provided
• Salary packaging up to $15,900 – put more money in your pocket

 

About the Role

This is a fast-paced, high-impact role where you’ll be the engine behind the scenes. You’ll play a critical part in supporting our national operations by coordinating rosters and ensuring our customers receive consistent, high-quality support, when they need it most.

What You’ll Be Doing

• Build and maintain operational rosters across services, balancing customer needs, budgets, and award conditions
• Manage leave, last-minute changes, and engage agencies when required
• Respond to rostering enquiries via phone and email with clarity, empathy, and confidence
• Proactively identify gaps and help implement practical, real-time solutions
• Contribute to improving systems, processes, and team culture in a dynamic support environment

For a full copy of the PD please email Jason at Jbowring@possability.com.au

 

About You

You thrive under pressure, think on your feet, and enjoy solving complex problems that really matter.

You’ll bring:

• Experience in 24/7 rostering or workforce coordination
• Working knowledge of Awards and Enterprise Agreements
• Strong Microsoft Office skills (Excel confidence is key)
• Experience with Emplive, Whispir, or Genesys (highly regarded)
• Exceptional organisation skills and the ability to juggle competing priorities
• Calm, confident communication skills, including de-escalation
• A collaborative mindset focused on outcomes for people and services

 

About Us

At Lifestyle Solutions, people are at the heart of everything we do. We support people with disability, young people in Out of Home Care, and their families, helping them live the lives they choose.

Our services are built on respect, flexibility, reliability, and genuine care—because everyone deserves the opportunity to thrive.

 

Ready to Get Started?

Apply online today and join a team that makes a meaningful difference—every single day.

Questions? Contact Jason at jbowring@possability.com.au
We’re actively shortlisting, don’t wait, apply now!

 

Our Commitment to Safety & Inclusion

We are an Equal Employment Opportunity employer and proudly value diversity. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities, people with disability, and LGBTQIA+ individuals.

If you require adjustments during the recruitment process, contact our Talent Team on 0408 720 280, we’re here to help.

All applicants undergo comprehensive pre-employment screening as part of our commitment to safeguarding children and vulnerable people.