Job Summary
We are seeking motivated and customer-oriented UAE Nationals to join our team as Entry-Level Customer Service Representatives under our Emiratization program. This role is designed to provide fresh graduates and early-career professionals with hands-on experience in customer engagement, problem-solving, and business operations while contributing to exceptional customer experiences.
Key Responsibilities
- Serve as the first point of contact for customers via phone, email, chat, or in-person interactions
- Address customer inquiries, provide accurate information, and resolve issues efficiently
- Escalate complex or unresolved issues to the appropriate departments
- Maintain accurate records of customer interactions in CRM systems
- Follow up with customers to ensure satisfaction and issue resolution
- Support administrative tasks such as order processing, account updates, and service requests
- Adhere to company policies, service standards, and performance metrics
Requirements
Requirements & Qualifications
- UAE National (Emirati) – Mandatory
- High school diploma or Bachelor’s degree in Business Administration or related field preferred
- 0–2 years of experience (fresh graduates are encouraged to apply)
- Strong communication skills in Arabic and English (written and spoken)
- Basic computer skills (MS Office; familiarity with CRM systems is an advantage)
- Positive attitude, willingness to learn, and strong work ethic
