From £30,000EntryFull Time
Description
Location: Manchester
Working pattern: Hybrid (3 days in the office, 2 days remote)
Salary: From £30,000
interactive investor is an award-winning investment platform that puts its customers in control of their financial future.
We’ve been helping investors for over 25 years. We’ve seen market highs and lows and been resilient throughout. We’re now the UK’s number one flat-fee investment platform, with assets under administration over £70 billion and over 500,000 customers.
For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 40,000 UK and international investment options, including shares, funds, trusts and ETFs.
We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights.
WHAT WE STAND FOR:
It’s simple … we want our customers to feel confident and in control, for interactive investor to go from strength to strength, and for ii to be a workplace where we can all thrive. Our customer-driven approach and bold values sit at the heart of this. We are honest, straight-talking, and transparent with our customers and our colleagues. We are decisive and take ownership of what we say and deliver. We are ambitious and passionate about what we believe is right for our customers, our teams, ourselves, and interactive investor.
Requirements
Requirements
The UK and International Corporate Action teams sit within the Asset Servicing area of Operations and Customer Services. Reporting to the Operations Manager - Corporate Actions, the role holder is, under limited supervision, responsible for executing the timely and accurate end to end processing of all Corporate Action and Dividend events which have an impact on security positions held by our clients. We work in a fast paced, deadline driven high risk financial environment so attention to detail, efficiency, and accuracy is key.
KEY RESPONSIBILITIES:
Responsible for managing own workload, with a high degree of accuracy, ensuring the timely and appropriate escalation of risk events, breaches, and aged exceptions.
Analysis and interpretation of incoming market announcements from data vendors, creation of the event in our systems ensuring compliance with CRS and MiFID requirements.
Timely set up and distribution of event notifications to customers and acting on client elections accurately by acceptance deadline.
Ensuring corporate action entitlements are allocated to our customer accounts in an accurate and timely manner with correct book cost apportionment and subsequent post reconciliation tasks completed.
Processing of Dividends including reconciliations.
Adherence to the regulations that apply to Corporate Actions, Dividends and CASS regulations.
Own the end-to-end process of cross border events to ensure final settlement in the resultant market/custodian. Communication with other market participants concerning the timely settlement of market claims.
Processing of IPO events including elections and entitlements, and processing VCT applications when received from customers.
Processing proxy voting, ensuring accuracy and completeness and creating letters of representation to ensure customers are correctly represented at proxy events.
Liaise with external counterparties and agents / internal departments at all levels and external correspondents as required.
Interact daily with Customer Services, handling all front office and customer queries in a timely and efficient manner to deliver a first-class customer experience. Including Secures Messaging and FOBOW
Maintain the first line of compliance defence by ensuring individual adherence to business processes and procedures that are designed to meet the regulatory standards set out in the relevant FCA rules and guidance, with particular reference to CASS regulations, MiFID, CRS and Consumer Duty.
Analysing operational processes, identifying and progressing opportunities for improvement.
Assistance with ad hoc and scheduled projects as required.
Assist with system testing as required.
Performs other duties and responsibilities as assigned.
SKILLS & EXPERIENCE REQUIRED:
Essential
Minimum of 2 years’ experience working within an administration environment
Advanced ability to work in an environment which requires a high level of accuracy
Advanced organization skills to manage completion of daily tasks, workloads and meet exacting deadlines.
Advanced communication skills (written and verbal) – ability to build rapport with customers and 3rd parties across all communication channels, maintain calm during pressurised situations, and share information in a clear and logical manner
Advanced problem-solving skills
Ability to work unsupervised with excellent time management and prioritisation skills.
High degree of PC literacy
Desirable :
Corporate actions, Dividends or Reconciliations experience
Knowledge of the regulatory environment and associated risks.
Knowledge of the Financial Services Sector – specifically Wealth Management
Knowledge FCA rules, particularly those relating to CASS, MiFID, CRS and Consumer duty.
PERSONAL ATTRIBUTES:
STRAIGHT TALKING | MOVING WITH SPEED | OWNING THE OUTCOME
Clear communicator
Strong team player
Demonstrated passion and drive for delivering the best outcome
Moving with speed – delivering faster and better
Decisive and take ownership of outcomes
Not afraid to challenge and be open to challenges
