Responsibilities
1. Regional Leadership & Team Management - Lead commissioning and field service engineers across multiple countries.
- Recruit, train, and develop regional service personnel.
- Conduct performance reviews and technical capability assessments.
- Ensure compliance with OEM, safety, and regional regulatory requirements.
2. Commissioning Management - Plan and oversee all commissioning manpower activities for BESS and PCS systems.
- Ensure all commissioning schedules meet safety, quality, and electrical regulation requirements.
- Coordinate with internal stakeholders regarding site readiness.
- Track commissioning KPIs including quality, timelines, and punch list completion.
3. Service Operations & Field Support - Oversee corrective and preventive maintenance activities.
- Support complex troubleshooting of BESS/PCS systems including HV/LV, controls, and communications.
- Ensure regional SLAs, response times, and contractual service obligations are met.
- Coordinate with the Control Room, Service Admin, and Spare Parts teams.
4. Regional Customer Relationship Management - Serve as the senior technical representative for customers in the Baltics, Nordics, and Balearics.
- Lead customer review meetings and provide updates on commissioning and service performance.
- Manage technical escalations and maintain high customer satisfaction.
- Support LTSA negotiations and identify regional service opportunities.
5. Warranty, Root Cause Analysis & Performance Assurance - Validate warranty claims and collect required technical documentation.
- Oversee on-site failure investigations and root cause analysis.
- Track recurring issues and collaborate with Engineering to prevent reoccurrence.
- Ensure accurate data collection for CRTE, availability, and performance reporting.
6. Safety, Compliance & Quality Management - Enforce strict adherence to electrical safety standards, HV protocols, and LOTO procedures in the region.
- Conduct safety audits, toolbox talks, and site risk assessments.
- Ensure compliance with national regulations in each region.
- Lead continuous improvement initiatives to reduce operational risk.
7. Planning, Reporting & Administration - Provide monthly regional commissioning and service reports.
- Track KPIs including first-time fix rate, availability, warranty cost, and service response time.
- Manage regional budgets, expenses, and resource planning.
- Ensure documentation is updated and accurate within ERP/Service systems.
8. External Service Partner Management - Select, qualify, and manage local service partners across the region.
- Support negotiation with Frame work agreements with local service partners.
- Ensure partners follow OEM procedures and safety requirements.
- Conduct partner performance audits and manage recertification processes
Requirements
Qualifications & Experience: - 7+ years in commissioning, service, or operations leadership roles.
- Strong experience with BESS, PCS, inverters, HV/LV systems, or renewable energy infrastructure.
- Experience operating across multiple countries or regions.
Technical Skills: - Deep understanding of Li-ion BESS, PCS systems, protection, SCADA/EMS/BMS, and grid integration.
- Strong troubleshooting and diagnostic skills.
- Knowledge of HV/MV/LV electrical safety and testing standards.
Leadership & Communication: - Strong leadership skills with ability to manage dispersed teams.
- Excellent communication and customer-facing abilities.
- Fluent in English; additional regional languages are an advantage.
Preferred Experience: - Experience working for OEMs, EPCs, or grid-connected energy storage providers.
- Knowledge of LTSAs, warranty processes, and performance guarantees.
We offer you
- A dynamic environment with high responsibilities and an independent working style
- The opportunity for professional development and growth in one of the most fast-growing industries.
- An environment of open communication where all ideas and opinions are valued
- Collaboration with an international and diverse team from all over Europe
- Possibility for remote work
- Qualified training and support with our buddy system
- A detailed introduction to our product portfolio
- Competitive salary and a great bonus structure
- Attractive additional benefits that vary depending on the country
