Full TimeENAsia/Pacific
Role Highlights
Location: NSW based – Parramatta, Newcastle or Sydney preferred
Type: 6‑month fixed‑term contract (x2 roles), full‑time hours
Shape how claims professionals learn through practical, scenario‑based learning design
Hybrid role, Happy to talk flexible working
The opportunity
We have two exciting opportunities for Instructional Designers to join QBE on 6‑month fixed‑term contracts, supporting an update to our claims operations by focusing on the NSW legislative changes relating to psychological injury claims. This is a pure instructional design role focused on building high‑quality digital learning assets for both internal and external audiences.
Your new role
Design and develop digital learning content to support legislative and process changes within Claims
Translate operating instructions and policy requirements into clear, practical learning materials
Create learner‑friendly assets such as Quick Reference Guides (QRGs), process walkthroughs and system‑based learning content
Support learning design for internal teams and external customers (e.g. brokers, service providers)
Partner closely with Claims subject matter experts to ensure accuracy and relevance
Contribute to learning solutions aligned to process governance and compliance requirements
Apply and maintain agreed design standards and learning governance
About you
Proven experience as an Instructional Designer developing digital learning solutions
Strong capability in translating operational content (SOPs, policies, process documentation) into engaging learning
Experience designing learning for change initiatives, such as regulatory/legislative change
Exposure to digital authoring and design platforms such as: Articulate, Vyond, Visme, Genially, Microsoft Office 365
Experience or confidence creating learning content for external audiences or clients
Strong stakeholder engagement skills and the ability to work at pace with changing priorities
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
Life Leave, supporting the life events we all experience, leaving your annual leave for rest
To learn more about benefits of working with us, click here.
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
To learn more about our achievements, click here.
How to Apply
If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
Your career. At the heart of it.
QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com.
Skills:
Communication, Creativity, Critical Thinking, Customer Value Management, Financial Products, Influencing Others, Instructional Design, Intentional collaboration, Managing performance, Program Evaluations, Risk Management, Stakeholder Management, Strategic Management, Team Management, Time ManagementApplication Close Date: 20/05/2026 11:59 PMHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
