As a bike courier, you ensure that our corporate customers in Lausanne start their day with a smile and a perfectly brewed Gavetti coffee. Equipped with a cargo e-bike, you ride your individually planned route, take care of our beloved coffee machines and deliver an all-round service experience - fresh, fast and always with a good vibe. Our motto: Go the extra mile!
YOUR RESPONSIBILITIES
Corporate customer visits:
You will be on the road independently with a cargo e-bike in Lausanne, look after our coffee machine locations at companies and represent Gavetti Kaffee. In doing so, you actively seek contact with our customers and respond to their questions and concerns.
Service at the Gavetti coffee machines:
Cleaning the coffee machines and ensuring that all surrounding areas are clean and hygiene guidelines are followed.
Filling materials such as coffee beans, tea, sugar and checking the milk level, with replacement if necessary.
Removal of the compostable coffee grounds bags for disposal in the warehouse.
Documentation:
Reliable documentation is essential for our internal processes: scanning products, using our delivery app, and taking photos during working hours.
WHAT TO EXPECT
Your typical working day starts around 3:00 p.m. in the warehouse*, where you prepare the necessary materials for your cargo e-bike. Once filled, you will start your tour and visit about 7-8 corporate clients daily, which are pre-determined. On site, you will check the condition of the Gavetti coffee machines, fill materials such as milk, coffee beans, tea and sugar, carry out a thorough cleaning and take customer feedback. Finally, you document all the steps by scanning products, taking photos and entering the data in our delivery app. Your working day usually ends between 8 and 9 p.m. During your shift, you will work independently, but you can always contact our dispatchers by phone or via our messaging system if necessary, who will help you with any questions or concerns.
*Only Monday differs: the first tour starts at 5:00 a.m., all other days follow the regular schedule.
YOUR PROFILE
Service experience or experience in the food delivery industry, where you have had contact with many customers, is a plus
You live customer happiness – and at FELFEL it always starts with a warm smile. :)
Cycling is your thing, you love cruising through the city on two wheels, and you are always confident and having fun on the road, no matter what the weather may be.
You love good coffee, like to try new things and share your knowledge with enthusiasm. ;-)
Complete reliability and independence, attention to detail, precise way of working
Initiative and common sense
Fluent in French and English
Non-smoker: You don't smell like cigarettes and don't smoke during working hours. FELFEL stands for a healthy lifestyle.
EU/EFTA or Swiss work permit
OUR BENEFITS
CHF 27.00/hour
Regular assignments (MON-FRI)
Workwear to be equipped for all weather conditions
Technical equipment for working hours (mobile phone, tablet, etc.)
Insight into the areas of operations, customer excellence, sales and sustainability of a food tech company
Internal Customer Excellence und Barista Training
Responsibility from day one - great independence
Bike tours in Lausanne;-)
If you have a passion for coffee, don't shy away from customer contact and like to ride your bike, then apply now with your CV in French or English. We look forward to receiving your application! :)
ABOUT US
FELFEL is all about good food and coffee in the workplace: we help Swiss employers become masters of hospitality. With our smart fridge ‘FELFEL’ and delicious barista coffee ‘Gavetti’, we enable companies to provide their employees with first-class, ultra-fresh food and drinks throughout the day. Whether hearty and traditional, modern and vegan or high in protein - our weekly changing menu ensures that all employees always have something to be excited about ;). FELFEL is a family business that was founded in 2013. Today, we take care of around 1000 locations in Switzerland, and have 150 employees across our offices in Lausanne, Zurich and New York. www.felfel.ch
