We are looking for an external consultant, User Support Specialist (24/7), to join our team and provide technical support services across end-user environments. The role focuses on incident resolution, service request fulfilment, and user support activities within structured IT service management environments, ensuring high-quality support across hardware, software, and digital workplace services.
Key Responsibilities
- Provide high-quality technical support to internal and external users
- Handle service requests and incidents via portal, phone, email, or in person
- Troubleshoot and analyse technical issues and propose solutions or workarounds
- Escalate complex issues to specialised support teams when required
- Support user guidance and provide technical advice
- Contribute to knowledge base development and documentation
- Support continuous improvement of support services
- Prepare and manage digital workplace environments (installation, configuration, replacement of equipment)
- Participate in workplace improvement initiatives and rollout activities
- Ensure high levels of customer satisfaction and service delivery
Requirements
- Minimum 4 years of IT experience
- Minimum 3 years of experience in similar support roles
- Strong knowledge of end-user IT infrastructure (workstations, printers, peripherals)
- Strong knowledge of Windows operating systems
- Knowledge of identity management and access support
- Knowledge of networking fundamentals
- Experience with Microsoft 365 services
- Understanding of ITIL processes (incident and request management)
- Experience with ITSM tools (e.g. ServiceNow or similar)
- Strong troubleshooting and problem-solving skills
- Strong communication skills (written and verbal)
- Ability to work under pressure in a fast-paced environment
- High level of responsibility and attention to detail
- Fluency in English (minimum C1 level)
- Minimum education level equivalent to Level 4 qualification
- Previous experience working in 24/7 environments
- Valid Security Clearance is mandatory
You will be a great candidate for us if you
- Have a strong customer-oriented mindset
- Are proactive and solution-driven
- Can handle multiple requests and incidents efficiently
- Work well both independently and within a team
- Maintain a structured and detail-oriented approach
- Adapt easily to fast-changing environments
Benefits
Why join inventYOU
- Work in structured IT support environments
- Gain experience in enterprise-level IT service management
- Collaborate with experienced support and infrastructure teams
- Be part of high-demand, service-driven environments
- Develop your technical and support expertise
