Operational Procurement & Client Service Desk - Consultant

 

At Chain IQ, your ideas move fast.

 

Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition.

 

 

 

Join our Team

 

It is an exciting time at Chain IQ and our team is looking for a Consultant in Procurement Operations & Client Service Desk.

 

Chain IQ generate value far beyond cost reduction. We transform our client’s indirect procurement towards a world-class, resilient, ethical and digitalized end-to-end function. We promote a culture of collaboration and shared excellence while encouraging an open and honest exchange of ideas. We offer the potential for significant corporate growth and career development.

 

Our ambition is to strengthen the existing highly experienced team to provide the best in industry support to our growing client base.

 

Role Purpose

The primary purpose is to deliver value-add sourcing services to clients in a structured, professional and consistent manner.

 

Responsibilities

We are currently seeking a Consultant to join the Procurement Operations & Client Service Desk team which is a dynamic, highly client-focused individual with proven experience within Procurement.

 

 

Main responsibilities will include:

•  Working with the Head Operational Procurement and Client Service Desk and other internal departments to ensure optimal use of Operational Procurement & Client Service Desk systems and capabilities

Overall accountability for:

• Day-to-day operational process management and support of relevant operational and P2P processes to ensure accurate and timely ordering and receipt of goods and services (e.g. catalogue management / maintenance, other master data management / maintenance, help desk queries (voice and written), PR/PO processing and assistance etc.)

• Optimized and compliant use of defined procurement processes, platforms and channels through continuous improvement (supported by in-house process excellence resources), end user education, P2P platform roll-out / expansion / enhancement (including data / gap analysis, testing, end user training and change management)

• Providing expertise across a range of P2P process and system issues, solutions and strategy as required, e.g. to support existing client service expansion / enhancement or new client integration / implementation and support management with ad-hoc tasks, report, activities

• Ensuring functional KPIs, SLAs and other performance objectives are met

• Responsible for maintaining an effective internal controls framework across all CIQ group

• Collaborate with cross-functional teams to streamline procurement workflows.

• Handling, maintenance and documentation of client requests, queries and resolution through their ticketing solution against a defined service catalogue.

• Maintenance of knowledge management systems and client education material (e.g. ‘how to’ guides) to ensure ongoing efficiency and effectiveness of process and client satisfaction

Requirements: 

• Languages: English Fluent (spoken and written)
• A bachelor's degree in business administration, supply chain management, finance, or a related field
• Previous experience with any procurement software, helpdesk tool (ServiceNow would be a plus) and Microsoft Office Suite (Microsoft Excel, Microsoft Outlook, Microsoft Teams)
• Good communication and interpersonal skills
• Detail-oriented and organized person
• Ability to work effectively in cross-functional teams (e.g. with finance, legal and operations)
• Understanding of global sourcing and cultural sensitivities, especially in internal procurement contexts.

 

Join a truly global team.

 

We offer a dynamic and international environment where high performance meets real purpose. We're proud to be Great Place to Work-certified and even prouder of the people who make that possible. Let’s shape the future of procurement - together.

 

Chain IQ – Create. Lead. Make an impact.

 

 

 

Information for agencies: Applications sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted.