The Northwest Center @ Amazon team operates in a fast-paced and demanding corporate environment where we provide professional 5-star customer service across several program divisions. The Receptionist is Amazon’s face and voice to its clients and their guests. In this role, you will provide 5-star customer service and have an obsession for customer satisfaction. Are you looking for an excellent career in an exciting corporate environment? As our Lead receptionists, you will lead day to day administrative activities and tasks including greeting and checking in guests, distributing badges, providing resources to callers, and assisting with projects and audits. Your team of receptionists are solution providers and seek to provide a memorable customer centric experience through each interaction and you will be a key motivator and leader.We are looking for a motivated people leader who can inspire and guide our staff to deliver a first-class customer experience for all guests. If you are a team player who is willing to provide that extra level support, we want to hear from you. Location: Redmond & Kirkland (flexibility to work in Bellevue as needed) Schedule: Monday through Friday, 7:20AM – 3:50PM and 9:35AM - 6:05PM (must have open availability to work both shifts as scheduled) Wage: Starting Wage: $29.19 per hour | Full Wage Range: $29.19 - $35.36 per hour What we can offer:
Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance
Employment Assistance Program (EAP) via Spring Health
Mental Wellness Program including six free therapy sessions per year
Opportunity for career development with our NWC Mentorship Match program
Physical Wellness Reimbursement Program - $25/month
Student Loan Contribution Program - $50/month
Pet Insurance Discount Program
Check out the entire list of benefits Northwest Center has to offer here: http://www.nwcbenefits.com/Key responsibilities
Lead day-to-day operations of the reception desks
Conduct Deskside Training when needed and provide input to Business Analytics regarding continuous improvement
Coach and develop to facilitate success in current role and readiness for potential growth into other roles
Be attentive and provide exceptional, professional customer service to Amazonians,clients, contractors, and visitors
Provide (or direct) roaming receptionist tasks
Report and execute reception operations consistent with established SLAs
Collaborate with peer Lead Receptionists to ensure consistency across the Reception Team
Participate in Receptionist hiring
Provide input to Supervisors regarding Receptionist performance
Requirements
Experience leading people
Experience operating a front desk environment
Excellent in-person customer service skills, along with polite and professional phone etiquette
Positive, upbeat attitude and able to get along with everyone
Must be reliable and punctual with excellent organizational skills
Must have demonstrated ability to juggle multiple priorities
Ability to practice a high level of confidentiality
Ability to maintain composure and good judgment in fast-paced, high-stress environments
Attention to detail and accuracy
High School Diploma
Working Conditions & Physical demands
Requires travel to several Amazon buildings so the ability to walk consistently within a 1.5 radius is required
Ability to work a flexible schedule to meet the needs of the business, including occasionally arriving early, staying late on a moment’s notice and occasional evening
Ability to work independently and out of line of sight from other team members for all or part of shift
Ability to work on a tablet/computer
The position requires standing and mobility around the campus for long periods of time up to the entire length of the shift
Must be able to potentially lift or carry items up to 50 pounds
May need to carry supplies to other buildings
This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit
About Northwest CenterWhen People of all Abilities Learn and Work Together, Everyone Benefits. The purpose of Northwest Center is to change society so that people of all abilities engage with each other fully in classrooms, workplaces, and the community. Legally structured as a 501(c)3 nonprofit corporation, Northwest Center is more broadly a "for-purpose" organization that uses and blends the best techniques of human services, business, and philanthropy in innovative ways. As a social enterprise organization, Northwest Center proves to the world every day that employing people of all abilities can be a powerful competitive advantage. Northwest Center’s businesses generate over $5 million annually that Northwest Center reinvests into human services while covering 100% of the overhead expense of the organization and building cash reserves for future sustainability. Northwest Center’s mission is to promote the growth, development, and independence of people with disabilities through programs of therapy, education, and work opportunity Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at jobs@nwcenter.org. At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status.
