SeniorFull TimeEN
Louisiana-Pacific Corporation (LP Building Solutions) is a leading provider of high-performance building solutions that meet the demands of builders, remodelers, and homeowners worldwide. We manufacture engineered wood building products that include an extensive offering of innovative and dependable building materials and accessories. LP’s values-driven culture creates an environment where talented and hardworking people thrive in an ethical, inclusive, challenging, and rewarding place to work. Since our founding in 1972, we’ve developed careers and provided advancement opportunities in the building products industry. Headquartered in Nashville, Tennessee, LP operates more than 20 facilities across North and South America. For more information, visit LPCorp.com.
LP Sr. Salesforce Administrator plays a critical role in building and establishing a World Class field sales and marketing organization as part of a team dedicated to ensuring that we are maximizing efficiency and captilalizing on the full features and benefits of the CRM system based on various user group needs. This position will be part of the Sales Operations team and support/develop applications within the Salesforce.com (SFDC) platform. This position is a liaison between management, IT, marketing, and field sales as the dedicated administrator resource to manage all incoming needs from the field, solve user problems, and provide continued training and coaching that drives adoption and effective usage. This position takes the lead on all Salesforce.com projects, integrations, user training, and enhancements to the CRM system.
CRM Administration:
Serve as lead administrator for all SFDC standard and custom objects: users, roles, profiles, groups, accounts, contacts, record types, sharing rules, picklist values, page layout customization, and others that are necessary to support vital functionality for users
Manage multiple record types and workflow processes for each user group unit within SFDC (Field Sales, AEC, National Accounts, Retail, Field Marketing, others)
Maintain price book data integrity within SFDC across all businesses for accuracy in opportunity reporting
Manage input data governance in order to fulfill accuracy in measured metrics for each user group
Manage all security and data change rules for proper adherence, collaborating with IT as necessary
Create and update user profiles; add all new users and manage SFDC licenses
Collaborate with IT to make any enhancements to current organizational setup, security and production; assist with testing and documenting any changes
Manage the functionality of integrated businesss processes within SFDC (such as rebate/pricing program processes and lead generation work flows), and make recommendations and enhancements to these processes as determined through collaborative assessment and building consensus for changes necessary for accurate reporting and efficient functionality
Create and update reports and dashboards based on user group needs, including ad hoc reporting for management as needed
Collaborate with leadership across each business and within the field to understand output needs and design reports and data metrics as determined are necessary for KPI report
Lead all improvements to SFDC system, serving as lead project manager with cross-functional team and sales leadership
Serve as key liaison with Salesforce.com vendor management and stay on top of new offerings or enhancements offered by the platform
Proactively gather feedback from end users, seek out and identify system changes, and manages changes
Document all changes and inquiries from users in SFDC ticket system with proof of completion for audit purposes; manages prioritization of changes documented in the SFDC ticket system based on user need analysis and executes changes or escalates to IT for support
Design, create, and deliver SOPs on functionality and work flows to support rollout of training, system updates, and new capabilities within SFDC
Training, Onboarding, and Coaching
Monitor user adoption of SFDC against expectations and proactively engage with users and user groups as determined to improve adoption and efficiency leveraging identified best practices
Create and administer training for end users on all Salesforce related items to enhance user adoption, productivity, and effectiveness
Lead SFDC champion user group committee for expanded field-based training support, best practice communications, enhancement testing and launch, and adoption monitoring
Work closely with sales leadership to understand critical needs of the system as it supports our overall sales strategy and research, suggest, and implement changes to meet those needs
Responsible for communicating all system enhancements to sales department and ensuring proper documentation and training are implemented to support these enhancements
General Expectations:
Communicate proactively and serve as critical liason between all business teams, support vendors, and the field sales and marketing organization as it relates to SFDC
Actively participate on steering committee responsible for ongoing strategic initiatives related to SFDC expansion and enhancements
Perform all duties in accordance with safety rules and regulations
Perform other duties as necessary
KNOWLEDGE, SKILLS, ABILITIES:
Solid understanding of the organization’s business preferred
Computer proficiency in MS Office applications, SAP, and SFDC
Organized and detail oriented with strong communication and interpersonal skills
Self starter with strong problem solving skills
Ability to work both independently and as part of a team
Demonstrated experience in developing and delivering training
Comfort presenting to small and large group audiences
Ability to coach others and influence behaviors
Bachelors’ Degree in Business Administration or related fields
5+ years Salesforce administration experience
SFDC administrator certification required
Or any equivalent combination of experience and training that demonstrates the ability to perform the key responsibilities of this position.
Office environment
LP offers competitive salaries and comprehensive benefits and programs including health and welfare benefits, 401(k) program, career mobility, tuition reimbursement, volunteer opportunities, profit sharing and more.
