Overview
Exciting Career Opportunity with Avance Care!
Join our rapidly expanding network of 30+ practice locations in the Triangle Area (Raleigh-Durham-Chapel Hill), the Charlotte Region, and Wilmington, NC.
Avance Care is dedicated to elevating the standard of healthcare. As one of North Carolina's largest networks of independent primary care practices, we offer comprehensive services to support the physical, mental, and emotional health of our patients.
Our Clinical Educator is responsible for the development, coordination, and delivery of clinical training programs for staff within an outpatient primary care environment. This role ensures that clinical team members, including medical assistants, nurses, and other care team staff are equipped with the knowledge, skills, and competencies necessary to deliver high-quality, patient-centered care.
Selected Responsibilities:
- Design, implement, and evaluate clinical training and education programs for clinical staff.
- Lead onboarding and orientation for new clinical hires, ensuring competency in clinical procedures, workflows, and organizational protocols.
- Provide ongoing education and skills validation for clinical staff, including competency assessments and refresher training.
- Develop and maintain training materials such as manuals, job aids, competency checklists, and e-learning content.
- Ensure staff adherence to clinical guidelines, regulatory requirements, and organizational policies.
- Collaborate with providers, clinical leadership, and operations teams to identify training needs and address performance gaps.
- Assist in quality improvement initiatives by reinforcing best practices and standardizing clinical workflows.
- Monitor and evaluate training effectiveness through audits, feedback, and performance metrics.
- Serve as a subject matter expert on clinical procedures, patient care standards, and workflow optimization.
- Support implementation of new initiatives, including clinical programs, process changes, and system updates.
- Process and resolve Support Tickets for Clinical workflow and user needs
- Maintain content in the SharePoint Training Library
- Participate in the ongoing professional development of clinical staff
Qualifications:
- An associate’s degree in nursing is required, but a bachelor’s degree in nursing is highly preferred
- Must have a North Carolina LPN, or RN license in good standing, required
- 3+ years of experience and expertise in providing training in a variety of settings using different technology and approaches for multiple positions and roles
- Previous development of training programs and professional development programs, preferred
- Strong desired with Epic software experience
- Knowledge of outpatient clinical workflows, patient care standards, and regulatory requirements, helpful
Other Priorities:
- Understanding of clinical workflows and healthcare operations.
- Excellent communication, presentation, and interpersonal skills.
- Ability to adapt training approaches to diverse learning styles and audiences.
- Must have organizational skills with the ability to manage multiple priorities.
- Capability to define problems, collect data, establish facts, and draw valid conclusions
- Competent to make independent decisions and delegate responsibility and duties
- Skilled to think logically in order to troubleshoot, analyze situations, and make appropriate decisions
- Proficient computer skills, including working knowledge of Microsoft Office Suite, e-mail systems, and web-based programs
- Knowledge and understanding of how for-profit medical practices operate, helpful
If you are excited to join a growing organization focused on changing the way healthcare is delivered to patients in North Carolina, please submit your resume.
Avance Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, gender identification, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state or local law.
