Full TimeENEurope
As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for over 60 years now. Today, worldwide more than 11,000 employees are working on this permanent challenge, at over 90 locations on all continents.
The Bruker Analytical X-Ray Solutions (AXS) Division develops and manufactures instruments for structural and elemental analysis in materials research, life science and quality control. Our product portfolio includes a unique range of advanced analytical instrumentation such as X‑ray Diffraction (XRD), crystallography solutions, X‑ray Fluorescence (XRF), 3D X‑ray Microscopy (XRM), Optical Emission Spectroscopy (OES), and combustion/fusion gas analysis. We also provide a variety of benchtop micro‑XRF and TXRF systems for spatially resolved and trace‑element analysis, as well as handheld XRF devices for rapid, non‑destructive on‑site elemental measurements across diverse industrial and research applications.
As a Product Support Specialistr (m/f/d), you are responsible for providing advanced technical and basic applications support to both customers and field service partners and engineers. You will also interface with factory team and contribute to improvement efforts as well as drive empowerment efforts. The position owner is the highest technical escalation for the respective products in the service organization and must be in regular communication with R&D and the Business Unit. The candidate will recommend solutions and maintain a good record of all work and communication in a CRM system, including documenting solutions for a knowledge base and creating diagnostic trees. The ideal candidate for this role is a highly technical and problem-solving-oriented person, a motivated self-starter who embraces challenges and enjoys learning independently and is one who possesses excellent communication skills.
Must have excellent customer relations skills and the ability to make timely and effective decisions.
The position involves some business trips to support our customers or for training purposes. You report to the Global Head of Advanced Technical Support and Performance, who will agree with expectations, offer guidance as necessary and provide framework support.
Duties will include:
Activities will cover all products manufactured or represented by the Company. Specialism in certain products, technologies or ranges may form an additional responsibility that will make use of acquired skills and experience. Accurate record keeping and timely submission of documentation is pre-requisite.
We are a highly motivated team with deep experience in customer service. We recognize the developing and changing nature of customer needs, and we continuously adapt and improve ourselves to support customers in solving their problems.
