Member Service Representative II - Contact Centre

At Conexus, we are focused on supporting our members with their needs of today, while also helping them pursue their goals for the future. It’s more than conducting a banking transaction, it’s about providing insightful content, tools, expert advice, and a full suite of products to inspire confidence in their financial decision-making. We prioritize performance excellence, and our employees champion each member’s success, ultimately contributing to a thriving province.

We are curious, courageous, confident and committed. Our values ensure we consistently deliver outstanding member experiences. As employees, we are more than just individuals who come to work each day, each role is a vital part of Conexus.

As of January 1, 2026, Conexus, Cornerstone, and Synergy credit unions have merged into one provincial credit union serving over 200,000 members in 57 branches across 50 Saskatchewan communities. 

We acknowledge that our Conexus offices and facilities are located on Treaty 2, 4, 5, 6, 8 and 10 lands. These are the traditional lands of the Cree, Dakota, Dene, Lakota, Nakota and Saulteaux peoples, as well as the homeland of the Métis.

The bigger picture 

We are looking for a dynamic, reliable Member Service Representative II - Contact Centre. This opportunity is available on a permanent basis. As a Member Service Representative II, you are the first point of contact for our members, supporting them through meaningful conversations, offering tailored financial solutions, and helping them reach their goals.

Our Contact Centre's core business hours are Monday - Thursday 8:00am to 8:00pm, Friday 8:00am to 6:00pm and Saturday 8:00am to 4:00pm.

This opportunity is available to all Conexus locations, depending on space availability.

How you’ll be spending your time 

• Taking incoming calls from members, building solid relationships and becoming a trusted financial partner, who proactively uncovers and identifies member needs through meaningful conversation
• Assisting members with their everyday account related activities and providing financial services advice and solutions to meet their needs
• Handling a variety of non-cash services like opening memberships, deposit accounts, RRSP's and TFSA's, all while using your communication skills across phone, email and chat.
• Helping to educate our members on the value of our products and services by providing the most up-to-date and relevant financial information available
•  Growing and adapting your skills and knowledge in order to consistently perform with confidence  

The way people describe you 

You are a people person who develops relationships based on understanding and trust. You have a deep knowledge of financial products and are able to clearly communicate their value. You proactively step into conversations with courage and empathy. You are curious and continually explore new paths to seek opportunities for improvements and efficiencies. You are a team player who welcomes diversity and can work effectively with others. You successfully handle multiple projects at the same time while staying committed to building your knowledge and skills.

The experience you bring 

• Experience working in the financial industry is considered an asset
• 2 years’ experience working in a customer service role
• Experience in a call centre environment is considered an asset
• Experience working within DNA core banking system

Salary Range:

$47,146.84 - $58,934.10 with 7% Short Term Incentive Target

Benefits and Perks

The success of our members relies heavily on the performance and accomplishments of our employees. That’s why we prioritize offering our team a variety of perks and benefits designed to support their success and well-being both at work and in their personal lives. Some of these additional benefits may include, but are not limited to:

• Preferred rates for all your banking needs helping to make life more affordable.
• Vacation benefits, giving you time to spend on what’s most important to you.
• Competitive benefit package options covering off all aspects of personal wellness.
• Pension matching to support you towards retirement.

Depending on location of work, union membership may be required.

We are excited to welcome candidates who bring a blend of academic, professional and volunteer experience that sets them apart. Research shows that many applicants tend to apply only when they meet every qualification of the role. However, we encourage you to explore opportunities that closely match your skillset and experience. We truly value diverse backgrounds and varied experiences, as we are dedicated to creating inclusive and diverse workplaces. You might just be the ideal addition to our team that we’ve been searching for! This opportunity closes on May 18, 2026 so apply now! If you have questions about this position, please contact Sarah Nelson at jobs@conexus.ca.