Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
- This team is part of our Onboard Products team within the broader Customer Experience Design & Strategy organization.
- This role plays a critical part in leading cross-departmental efforts to ensure our in-flight amenities and soft goods deliver a world-class customer experience that is enjoyable and consistent.
- This role has broad exposure through collaboration with many stakeholder teams across the company on projects that impact our most premium customers inflight and in our lounges.
What you'll do
- Lead the strategy, product development and implementation of American’s customer experience related to inflight amenities and soft goods which includes amenity kits, interior kit items like cosmetics, sleepwear, slippers, blankets, pillows, mattress pads, and other inflight and ground cosmetics like lotion and soap
- Lead a team of design-focused analysts that work to strategize and implement across product design and brand strategy
- Collaborate closely with multiple internal stakeholder departments including Global Engagement, Brand, Sponsorships, Procurement, Inflight Dining Operations, Inflight, and Finance.
- Lead conversations and strategic discussions related to design and production with multiple external vendors
- Communicate with internal and external stakeholders to ensure timely execution of American’s inflight amenity and soft goods programs, elevate risks where appropriate, and keep senior leadership apprised of our strategy and status
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
- Bachelors Degree in Business, Analytics, Supply Chain, Engineering, Transportation, Operations, or equivalent experience/training
- 5 years related experience in aviation or product design and development
Preferred Qualifications- Education & Prior Job Experience
- Master’s degree in business, engineering, supply chain, or other related advanced degree
- Experience leading cross-functional teams and ability to influence without authority
- Extensive experience in Customer Experience, Customer Product Development, Procurement, Fleet Planning, Technical Operations, or a related field
Skills, Licenses & Certifications
- Demonstrated ability to manage complex relationships and to work collaboratively across stakeholders to drive optimal decisions and successful outcomes
- Excellent strategic thinking and strong analytical skills
- Demonstrated success communicating to senior leadership
- History of managing supplier relationships
- Ability to inspire and lead a team of technical experts
- Ability to simultaneously manage multiple projects efficiently and effectively
- Excellent interpersonal, presentation, communication, and project management skills
- Superior skills in Microsoft PowerPoint, Excel, and Word
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
