Website Onboarding

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.

While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  

We also offer:

• Paid holidays and flexible, take-it-as-you-need-it paid time off
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As a Specialist, Website Onboarding, you are responsible for ensuring a seamless and efficient onboarding process for our service professionals (our Pros) to our Website offerings. You bring great communication, attention to detail, technical expertise, an analytical mind, and a customer-centric approach to help better our team and improve the lives of our service professionals.

The Website Onboarding team is dedicated to making website onboarding seamless in order to champion our Pros.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do Each Day:

• Create templated customer websites with pictures and text by using set templates and design guidelines to deliver web pages that fit their brand
• Troubleshoot issues that come up during the website build process including sizing, padding, and widgets
• Communicate updates to customers via email and other tools
• Maintain website build performance goals in current role

Qualifications

• 1+ years experience in a similar customer success, implementation, account management, sales, website designing or relevant field
• Bachelor's degree or equivalent work experience preferred
• Proficiency in spreadsheet software for data formatting (i.e. Excel, Google Sheets)
• Strong communication and interpersonal skills to effectively engage with pro
• Proven track record of being a high performer and consistently meeting or exceeding goals
• Self-motivated and proactive with a strong sense of initiative
• Exceptional attention to detail and organizational skills
• Ability to work independently and as part of a team
• Experience using communication and collaboration tools (i.e. Zoom, Slack, Salesforce)

What will help you succeed in this role

• Ability to follow specific directions while adapting to any changes
• Desire to be a leader with an interest in growth
• Thirst for personal development and improvement
• Strong communication skills with the ability to understand customer needs
• Experience using AI tools to increase quality and efficiency of work
• Resilience when receiving feedback and a track record of applying it to improve your work
• Empathy for small business owners and the patience to translate their vision into a polished website
• High attention to detail and strong organizational habits

Location Dependent Information
This role is open to candidates and the expected salary range for this role is $12,600-$14,000. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This is a full time contract role.

Privacy Notice for California Job Candidates - Housecall Pro

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.   

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.   #LI-Remote