MidFull TimeEN
Role: Sales Development Representative
Location: Toronto (Hybrid)
Salary: Competitive base + Commission
Team: Buy-side Sales
Nivoda is a rapidly scaling global B2B diamond and gemstone marketplace connecting jewelry retailers with competitive, high-quality suppliers worldwide. Processing $300M+ in annual transactions and operating across multiple regions, Nivoda is transforming a $350B industry that has historically been slow to modernise.
Our platform gives businesses of all sizes, from independent jewellers to major retail chains access to the world's best diamond and gemstone inventory, without the traditional barriers of capital, geography, or information asymmetry.
Diamond and gemstone trading has long been plagued by inefficiency, opacity, and exclusivity. Nivoda was built to change that - to democratise access and empower every business, regardless of size or location, to buy and sell with confidence. Independent jewellers are at the heart of this mission. They deserve the same access to quality, pricing, and selection as the biggest players in the industry. That's exactly what we give them.
Our Sales team is the engine that brings Nivoda's mission to life. We're a high-energy, globally distributed group that moves fast, owns outcomes, and genuinely cares about the success of every jewelry business we work with. This is a team that thrives on commercial creativity, deep customer relationships, and relentless execution and we're growing fast.
As a Sales Development Representative (SDR) at Nivoda, you'll be at the front line of our North American growth - identifying, engaging, and qualifying prospective jewellery businesses, and turning cold outreach into warm, excited conversations for our Account Executive team.
This is a phone-first, high-volume role: you'll be on the phone every day, having genuine conversations with jewelry business owners across North America and building the pipeline that powers our expansion. It's also a launchpad - you'll learn the full sales motion, build real expertise in an industry undergoing massive disruption, and accelerate your career in tech sales.
Proactively prospect and qualify new business opportunities via outbound calls, emails, and LinkedIn, targeting independent jewellers, retailers, and diamond buyers across North America.
Research target accounts to identify key stakeholders and tailor outreach that resonates, no generic copy-paste sequences.
Conduct high-volume outreach with a clear narrative: help prospects understand how Nivoda saves them time, money, and headaches.
Qualify inbound leads efficiently, ensuring the right conversations get to the right AEs at the right time.
Book and hand off high-quality discovery calls to the Account Executive team, with clear notes and context.
Maintain a clean and accurate CRM (we use Salesforce), pipeline hygiene matters here.
Collaborate closely with AEs and marketing to refine messaging, test new sequences, and share what's working.
Hit and exceed weekly and monthly KPIs around activity, conversations held, and meetings booked.
Stay sharp on Nivoda's product, competitive landscape, and the jewellery industry — we invest in your learning.
Be a key voice in shaping how we build and scale the SDR function in North America.
1–3 years of experience in a sales or business development role - ideally at a high-velocity SMB SaaS or marketplace company
Proven cold calling experience and genuine comfort on the phone, this role requires daily outbound calling and you need to be energised by it, not just willing to do it.
You understand what a strong SMB sales motion looks like - short cycles, high volume, value-led conversations.
Excellent communicator - you write clearly, speak confidently, and can adapt your pitch on the fly.
Resilient and driven - you don't let rejection slow you down. You treat every 'no' as data and iterate.
Naturally curious - you ask good questions and genuinely want to understand the customer's world before you pitch.
Organised and accountable - you keep your pipeline clean, your follow-ups timely, and your commitments.
Comfortable working in a fast-paced, ambiguous environment where things evolve quickly and initiative is rewarded.
Experience in the jewelry industry, luxury goods, or a marketplace with a jewellery or luxury vertical
Familiarity with Salesforce or another CRM for pipeline management.
Any exposure to marketplaces, two-sided platforms, or B2B e-commerce.
A second language - we're a global team and we love it.
At Nivoda, we believe that employees today want to evolve in a collaborative, high-growth environment where they can demonstrate their abilities and thrive both professionally and personally. We work to create a culture of empowerment, continuous learning, and growth where everyone can bring their expertise, own projects, and easily measure their impact. Dynamic working environment in a rapidly growing company. Enjoy a pleasant, low-hierarchy work environment. Engage in intellectually challenging work that contributes significantly to Nivoda's success and scalability.
🕰️ Flexible working hours and a vibrant company culture
💻 Remote work
🧠 Plenty of opportunities for growth and learning
🏖️ Unlimited holiday allowance
🚀 Chance to join and contribute to a company during its exponential expansion phase
Nivoda is proud to be an equal opportunity workplace dedicated to promoting diversity. We don't discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Even if it seems you don't meet 100% of our musts — don't let it stop you. We are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.
Please note: Our Talent Acquisition Team is international. We kindly ask you to submit your CV and application in English so that it can be reviewed correctly.
If after reading this job description you believe this is not the best fit for you, we'd encourage you to join our Nivoda Talent Pool so we can keep you in mind as new roles open up.
