Customer Care Representative

World Class Medicine.
Purpose-Driven Partnership.

Veritas Veterinary Partners offer exciting career opportunities in state-of-the-art facilities across the U.S. Our hospitals, open 24/7/365 and staffed by board-certified specialists, create a collaborative environment where you can work alongside like-minded, caring professionals. If you're passionate about veterinary medicine, this is your chance to thrive in a dynamic, high-quality setting.

At Veritas Veterinary Partners, our mission is to build a network of trust and opportunity for veterinary professionals nationwide. We specialize in supporting Specialty and Emergency care hospitals, aligning with your unique goals and medical standards. Veritas, founded by Thomas Scavelli, DVM, DACVS, is dedicated to recruiting top-tier talent and fostering collaboration within our community. With a focus on exceptional care, we bring together highly trained veterinarians, technicians, and teammates committed to our patients’ well-being.

 We believe in Truth in Medicine and Trust in Partnerships, ensuring we always provide the highest standard of care. Come join us and make a meaningful impact on the community you serve.

 

 

Veterinary Emergency and Critical Care is the only 24/7 animal hospital in Las Vegas offering access to a full range of specialties, including surgery, cardiology, internal medicine, ophthalmology, neurology, oncology, and rehabilitation. Our passionate team is committed to delivering exceptional medical care while fostering a supportive, collaborative, and upbeat work environment.

We value teamwork, camaraderie, and compassion, and we actively support and uplift one another. We’re growing and would love for you to consider joining our VECC family!

About the Role

As a Client Service Representative, you will be a vital part of the hospital’s front-line experience, ensuring exceptional service for clients while supporting smooth hospital operations.

Key Responsibilities

• Provide professional, compassionate communication with clients
• Check in clients for scheduled appointments and assist with scheduling
• Answer incoming calls and direct them to the appropriate departments
• Respond to basic client questions with accuracy and care
• Review estimates and process financial transactions
• Help maintain clean, organized hospital and client areas
• Ensure client and patient confidentiality at all times
• Meet or exceed standards for attendance, punctuality, productivity, and work quality
• Act as an ambassador for VECC by consistently demonstrating courtesy, professionalism, and empathy

What We’re Looking For

• 1+ year of experience in a veterinary hospital preferred
  (Candidates with strong customer service backgrounds and a positive attitude are encouraged to apply!)
• Ability to thrive in a fast-paced, highly collaborative environment
• Strong organizational and communication skills
• Dependable, detail-oriented, and committed to exceptional client care
• Passion for lifelong learning and continuous improvement
• Integrity, professionalism, and a great sense of humor

Schedule

Monday – Thursday
8:30 AM – 7:00 PM

Compensation

$17.00 – $24.00 per hour, based on experience

Benefits

• Generous veterinary care discounts for your furry family members
• Mental health support through Talkspace
• Uniform allowance
• Learning and professional growth opportunities
• Continuing education support for licensed team members
• 401(k) retirement plan with company match
• Medical, dental, and vision insurance (some plans up to 100% employer-paid)
• Basic life insurance and optional voluntary coverage
• 6 weeks paid parental leave for full-time team members
• Paid time off and holiday pay for full-time team members

Location

8650 W Tropicana Ave, Suite B107
Las Vegas, NV 89147

Base Pay$17—$24 USD

Veritas Veterinary Partners is an equal opportunity employer. In accordance with the requirements of all applicable federal, state and local laws, we welcome and encourage diversity in the workplace regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Applicants must be authorized to work in the U.S. All current positions require the ability to speak, read, and write English proficiently. Additional fluency in other languages is preferred but not required.

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