Customer Outreach Specialist

Requisition: 83678
 
PSEG Company: Public Service Electric & Gas Co.
 
Salary Range: $ 107,600 - $ 170,300
 
Work Location Category: Hybrid Fixed
 
We’re one of the country’s largest energy companies, with a vision of powering a future where people use energy more efficiently and it’s safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.
Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued.

 

We know life isn’t one-size-fits-all, and neither is work. That’s why we offer flexible work options depending on the role.
In support of this model, roles have been categorized into one of three work location categories:
1. Onsite – roles where employees are expected to be onsite daily.
2. Hybrid fixed – roles that are a mix of remote work and onsite work fixed days each week 
3. Hybrid flexible – roles that are a mix of remote work and onsite work, but the onsite requirements have greater flexibility. (i.e. 5-8 days a month vs. set days each week).

 

As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being: medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.

More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team.

 

PSEG is not offering visa sponsorship for this position.

 

Job Summary

At this time, only current PSEG employees are being considered.

 

This Customer Outreach Specialist position is a direct report to the Manager, Customer Outreach in PSE&G’s Customer Solutions organization. The Customer Outreach team is responsible for driving increased participation in energy efficiency and payment assistance programs through customer outreach events and other communications to help customers manage bills and save energy. This team helps to raise awareness of payment assistance and energy efficiency programs, and through advocacy, influence favorable decisions. 
Position is responsible for leading customer outreach strategy and execution for in-person events and communications to educate and engage customers regarding energy efficiency and payment assistance programs. Provides strategic guidance in partnerships and advocacy. Works with multiple external community outreach organizations and business associations. This position also works closely with multiple internal stakeholders and partners, including CES Program teams and vendors, CES Business Development, CES Marketing, Payment Assistance/Collections teams, Corporate Communications, Regional Public Affairs, State Governmental Affairs, and Business Customer Solutions to ensure awareness and effectiveness of scheduled events.
This position has leadership in managing vendors, budgets and contracts engaged in outreach efforts. 

Job Responsibilities

• Lead annual planning of all outreach that includes, but is not limited to, developing and maintaining a calendar of events, sponsorships, and coordinating all related deliverables.
• Select events with consideration to attendance, cost, type of involvement, staffing and stakeholder interest.
• Track and analyze effectiveness of events and communications.
• Collaborate with CES Marketing, the Customer Solutions Communications team, and external vendors to ensure collateral reflects customer outreach strategy.
• Partner with CES PMO organization and Contracts/Procurement to ensure all manners of compliance are met and prudency verified in advance (manage outreach 930 submittals).
• Staff events, some of which can occur outside of normal business hours (i.e. evenings and weekends.)
• Collaborate with multiple departments within the organization and establish strong working relationships, including, but not limited to: Business Customer Solutions, Payment Assistance Outreach, State Government Affairs, Regional Public Affairs, Market Strategy & Development, Corporate Comm, PSEG Foundation and Corporate Social Responsibility.
• Support CES advocacy efforts; inform outreach strategy and reporting.
• Support Payment Assistance and the Payment Assistance Intake Department (PAID) teams to increase program enrollments and achieve BPU goals.
• Research, coordinate and execute residential and business customer events and outreach initiatives; ensure targeted displays and collateral/messaging at events, to ensure appropriate content for audience.
• Manage Sustainable Jersey partnership to engage municipalities to promote energy efficiency to their residents and businesses and partner with Empowered Schools program for student engagement with energy efficiency. 

Job Specific Qualifications

• Bachelor’s degree; prefer major in Communications, English, Journalism, Public Relations or Business; and 8 years of work experience in corporate business communications, journalism, or related experience
• Demonstrated experience in writing and editing
• Leadership skills: experience in coaching and developing others with respect to customer-focused advocacy
• Proven ability to collaborate with multiple departments, vendors, and community associations and affiliations
• Ability to organize information and communicate internally and to external organizations
• Demonstrated experience developing and implementing outreach plans and coordinating with partners to promote events
• Analytical skills
• Project planning, organizational skills and strong attention to detail
• Experience using Word, Excel and PowerPoint
• Experience in measuring the effectiveness of an outreach plan and/or sponsorship plan
• Ability to track overlapping deadlines and coordinate multiple deliverables and tasks at once

• Department of Energy’s regulation 10 CFR 810 is required.

 

Some positions at PSEG require access to information covered by the Department of Energy’s regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a “Generally Authorized” destination on the attached list not also a citizen, national, permanent resident of any country not listed; OR (4) a “Protected Individual” under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).

 

As an employee of PSEG, you should be aware that during emergency restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations. 
For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. 
Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.

If you are a current PSEG Long Island (PSEGLI) employee and offered an opportunity with PSEG or any of its subsidiaries other than PSEGLI, you will be treated as a new hire.  Please note that as a new hire to PSEG, your benefits will change and generally will be consistent with other similarly situated PSEG new hires. Similarly, for PSEG employees who accept job opportunities with PSEGLI, your benefits will change and generally be consistent with other similarly situated new hires of PSEGLI. 

 

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals. 
PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.
If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com.  Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
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