Dairy Success Manager (Waikato, New Zealand) (2)

Do you want to help farmers thrive by getting the most from CowManager’s smart monitoring system?

Our revolutionary technology is already supporting dairy operations in over 40 countries, and CowManager is rapidly growing in New Zealand. As our Dairy Succes Manager in the Waikato region, you will play a key role in helping farmers unlock the full value of our system every day.

You will work directly with farmers, providing expert support, proactive monitoring, and tailored training. Your goal is to ensure each farm not only uses CowManager but thrives with it, gaining insights, improving herd health, and achieving better results through precision technology.

CowManager has big ambitions, and Waikato is at the centre of New Zealand’s dairy industry. With your help, we will continue to build strong and lasting relationships with our customers and keep them at the cutting edge of herd management.

Ready to make a difference in dairy?

Join CowManager and help farmers across Waikato turn technology into real farm success.

The Job

• Based in Waikato Region

• Technical support: First point of contact for customer inquiries via phone and email.

• System monitoring: Daily checks of active CowManager systems; identify and escalate issues (bugs, incidents, performance concerns) to the technical support team.

• Training & coaching: Provide on-site and remote training to farmers to optimize system use and support long-term adoption.

• Interface support: Assist with hardware installations and data integrations with herd management systems.

• Relationship building: Maintain strong communication with farmers, dealers, and the NZ sales team.

• Feedback collection: Gather input from the field and relay to CowManager product and support teams for continuous improvement.

• After Sales training to help dairy farmers experience the full value of CowManager and gain the maximum benefits from the system. This will be done by on-going training with customers via TeamViewer and on-farm meetings

• Work closely together with both CowManager NZ and CowManager HQ team members.

About CowManager

CowManager is an innovative and international company in the agricultural sector. We give our employees the chance to fulfill their professional ambitions. As inventors of the very first ear sensor technology for dairy cattle, we work shoulder-to-shoulder with our coworkers and customers, driven by big data and passionate about cow welfare. Our company's headquarters resides in Hamilton and the Netherlands. We value a healthy work-life balance, and our employees have a genuine passion for our sector and our service. Our goal? To do better together!

Requirements

The Skills

• Strong affiliation with the dairy industry; basic knowledge of cow fertility, health, transitional, and nutritional requirements.

• Hands-on experience with dairy cows is an advantage.

• Strong IT affinity; familiarity with computer networks and common software tools.

• Analytical, solution-oriented, and structured.

• Customer-oriented with excellent communication and empathy.

• Independent and proactive with strong organizational skills.

• Willingness to travel throughout the Waikato region.

• Applicants must be based in New Zealand and hold a valid work visa or residency.

The Benefits

• You will be part of a growing team of professionals in New Zealand

• A chance to engage deeply with dairy farmers and assist them in improving their herd's health, fertility, nutritional performance as well as their financial performance

• Working on long-term relationships with dairy farmers throughout New Zealand

• A family culture with an informal and personal atmosphere

• An inspiring work environment with a dedicated team

• Independence and high level of responsibility

• A competitive salary plus benefits