LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.
We are looking for a reliable candidate who is customer focused and self-motivated to join a 24x7 team.
This position is responsible for ensuring security via patch delivery and administration of various tools, along with troubleshooting complex issues within our customers' environments.
Responsibilities:
- The individual performs monitoring, research, assessment, and analysis of internal and customer environments in relation to patch management.
- Applying OS level patches for internal and customer environments using IBM BigFix.
- Create and maintain vulnerability and patch reports internally and for customers
- Collaborate with client technical teams for issue resolution and mitigation. Help remediate security issues by interfacing with internal/external customer teams and other tool vendors.
- Perform log analysis, and communicate clearly regarding the results of log analysis, use of IDS, IPS, and/or other signature technology.
- Manage and maintain the log management and threat analysis solution.
Education and Experience:
- Knowledge of one or more of the following areas: Windows, Unix, Firewalls, Intrusion Detection, Threat Detection Analysis, or Information Risk Management
- Ability to organize, prioritize, follow up and bring tasks to completion.
- Ability to develop and execute process improvements, document knowledge base articles and build process efficiencies
- Technical ability in being able to read data from specifications that will help with the identification of potentially affected technical teams. Engage with vendor technical support as needed.
- Strong deductive reasoning, critical thinking, problem solving, and prioritization skills.
- Customer service including the resolution of customer escalations, incident handling, and response
- Experience in a fast paced, high stress, support environment
- Professional demeanor with outstanding work ethic
- Ability to follow detailed process and procedures
- Demonstrated ability to be reliable and flexible
- Excellent written and verbal communication and organizational skills
- Strong team player that collaborates well with others to solve problems and actively incorporate input from various sources
Shift Schedule:
3:00 PM-11:00 PM CDT Friday through Tuesday With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.
