EntryPart TimeEN
Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.
This part-time, on-site position is based at our Place Ville Marie office in downtown Montreal. The role combines reception responsibilities covering lunch breaks and absences with facilities coordination.
The successful candidate will play a vital role in supporting daily office operations, ensuring a welcoming presence at the front desk and coordinating various facilities-related tasks.
Location: On-site (Place Ville Marie)
Schedule: Monday to Friday, 11:00 AM – 4:00 PM
Hours: 20–25 hours per week
Availability: The successful candidate must be available to provide full-time coverage during the primary receptionist’s vacation periods.
KEY RESPONSIBILITIES
Reception Coverage: Professionally manage the switchboard, direct incoming calls, take messages, and escalate issues as necessary.
Visitor Management: Greet and assist visitors, issue badges, manage sign-in/out logs, and process incoming/outgoing mail and parcel deliveries.
Administrative Maintenance: Maintain the distribution of visitor badges and parking passes; update internal phone directories as needed.
Facilities Support: Assist the Facilities Department by managing dashboards, reports, and documentation, and processing service requests via ServiceNow.
Vendor Coordination: Liaise with vendors and contractors for building maintenance, cleaning, security, and related services.
Compliance & Audits: Participate in audits, assist with maintenance projects, and track corrective actions to ensure compliance with Health, Safety, and Environmental (HSE) standards.
Inventory & Budgeting: Manage inventory and expenses related to office and facilities supplies.
Process Improvement: Contribute to the enhancement of internal processes to optimize service and operational efficiency.
Additional Support: Perform other administrative and facilities support duties as assigned.
ESSENTIAL QUALIFICATIONS
EDUCATION
High School Diploma required.
Post-secondary education preferred.
WORK EXPERIENCE
Minimum of 2 years of relevant experience.
Minimum of 1 year of experience operating a high-volume, multi-line switchboard. Familiarity with general organizational structures and Nortel switchboard systems is required.
SPECIFIC SKILLS
Communication: Strong written and verbal communication skills paired with a pleasant, professional telephone manner and attitude.
Bilingualism: Proficiency in both French and English is mandatory, as the employee will interact with colleagues outside of Quebec.
Organization: Highly organized and detail-oriented, with the ability to identify, manage, resolve, and/or escalate client requests or issues.
Customer Service: Strong interpersonal skills and a customer-centric approach. As an ambassador for Cogeco, you must demonstrate a high level of professionalism (behavior and presentation) and a "winning" service attitude.
Technical Proficiency: Must be proficient in MS Word and Excel and demonstrate strong navigation skills within a Windows environment.
Adaptability: Ability to multitask and work effectively in a fast-paced environment with limited supervision.
Initiative: Self-motivated with the ability to take initiative and solve problems independently while monitoring the quality of your own work.
Teamwork: Open to change with a continuous learning mindset and a desire to contribute to team success.
Industry Knowledge: A general understanding of the broadband, telecommunications, cable, and internet industries is considered an asset.
At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.
By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.
If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.com
