The Fine Dining Room Manager administers, directs and controls the effective and efficient operation of Koi and LaCascata Restaurants. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 
1.    Upon approval of division management implement and maintain 5 star standards.
2.    Train all restaurant staff to perform their job duties in accordance with departmental and company standards.  On an on-going basis monitor performance to ensure that all staff consistently meet or exceed these standards.
3.    Maintain high food and service standards including staff timing standards for proper customer service experience.
4.    Evaluate, provide feedback and direct Shift Managers and all restaurant staff.
5.    Ensure that all products served meet the established specifications and standards.  Ensure proper food preparation and handling, efficient expediting from kitchen and that all food is presented properly on correct serving vessels. 
6.    Provide disciplinary action when needed.
7.    Participate in weekly management meeting.
8.    Maintain constant control of the restaurant including but not limited to; greeting and seating of guests, taking a proactive approach to resolving service failures, handling guest complaints in a manner that is consistent with a five star restaurant, responding to employee complaints on a timely basis, and addressing other problems that are encountered.  Also responsible for making division management aware of pertinent issues as it relates to the above.
9.    Report any incidents to appropriate Supervisors.
10.    Personally handle reservations and requests of VIPS, dignitaries, casino officers, board members and Seneca Tribal Officials and their guests.
11.    Assure prompt, professional service to all guests.
12.    Responsible for approaching all tables and speaking with guests to obtain feedback about dining experience.
13.    Handle administrative duties such as scheduling, payroll, filing, personnel maintenance and HR issues.
14.    Ensure proper staffing levels and work schedules in order to provide a high level of service with minimum labor hours. 
15.    Train Shift Managers for administrative duties.   
16.    Advise Director of F&B of daily problems and needs; utilize all available resources to maximize profits and minimize loss.
17.    Complete daily reports including Daily Manager Report and any Incident Reports.
18.    Prepare necessary paperwork and order needed supplies and equipment for an efficient customer oriented operation.
19.    Communicate regularly with associates and keep them informed of all Casino activities and events.
20.    Ensure that staff behavior and appearance are in full compliance with established standards at all times.
21.    Share accountability for achieving cost goals, labor and expenses.
22.    Evaluate staff performance on a ninety (90) day and annual basis.
23.    Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy.  Understand and comply with all information security policies and procedures at all times.
24.    Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times.  Maintain a professional work environment with supervisors, managers and staff.
25.    Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
26.    Must complete all required SGC Training programs within nine (9) months from commencement of employment.
27.    Attend all necessary meetings.
28.    Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.  Hours are determined by a 24-hour schedule.

QUALIFICATIONS/REQUIREMENTS:
1.    Must demonstrate leadership, fairness, and sensibility to the customers and employees.
2.    Must possess ability to instill a sense of pride and personal responsibility in subordinates.

Education/Experience:   
1.    Must be 18 years of age or older upon employment.
2.    High school Diploma or its equivalent required.
3.    Two-year Associate’s degree or Bachelor’s degree from a four-year college desired.
4.    Minimum six (6) years in the field of food and beverage; minimum of five (5) years high volume and/or fine dining Food & Beverage Management experience required.
5.    Excellent interpersonal, customer service, communication, coaching, team building and problem solving skills required.
6.    Must possess general knowledge of all phases of full-service dining and food and beverage service procedures.
7.    Must be able to evaluate statistical reports and other business reports.
8.    Extensive knowledge of wine and spirits.
9.    Must be computer literate, including broad knowledge of all Microsoft office applications as well as restaurant automated systems. 

Language Skills and Reasoning Ability:
1.    Must possess excellent communication skills. 
2.    Ability to write routine correspondence and to speak effectively to the public, employees and customers.
3.    Must have the ability to deal effectively and interact well with the customers and employees.
4.    Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud.  Must be able to work in an environment where smoking is permitted.
1.    Must be able to stand, walk, and move through all areas of the casino.
2.    Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
 

Salary Starting Rate:

$68,697.18

Compensation is negotiable based on experience and education.
 

Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.