ROLE PURPOSE:
Under the overall supervision of Child Protection/MHPSS Program Manager and technical guidance of Case Management Technical Advisor will support the design and implementation of the overall Case Management program in Sumy Field Office. CM Coordinator will be responsible for coordination, supervision and support for the case workers, other concerned staff and service providing agencies/ sectors in the Case Management Process. S/he will work in close collaboration with the psychosocial (PSS) officer and other concerned Government of Ukraine work-forces, SCI sectors to ensures that case management response supplements and contribute in strengthening Ukrainian government Social Workforce functions and capacity
In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.
KEY AREAS OF ACCOUNTABILITY:
Key Area 1: Supervision and management of child protection case management services
- Support Case Workers from SC and partners. Maintain transparent and diplomatic collaboration with Government of UKRAINE in coordination with the CP/MHPSS Coordinator, maintains open and professional relations with team members, promoting a strong team spirit and provide oversight and guidance to enable staff to successfully perform in their roles.
- Ensure case management services and alternative care are provided in line with the SCI Ukraine and CPSS/IA Case Management Guidelines and Standards
- Support outreach and awareness raising activities to identify vulnerable children according to agreed vulnerability criteria.
- Oversee the appropriate identification and screening, as well as follow up and monitoring, for foster families/alternative family-based care.
- Develop performance objectives with all Case Workers and provide regular feedback, one-to-one supervision meetings and performance reviews. Conduct regular case file audit and check that protocols and principles are respected. Review the case planning and follow up of cases, and ensure all cases are managed within acceptable timeframes based on case prioritization criteria.
- Provide technical support to Case Workers on complex child protection cases. Facilitate weekly case management meetings with all case workers. Review staff caseloads to ensure they are manageable and share challenges with senior management.
- Monitor timescales for response, decision-making, placement, follow-up and review. Ensure internal referral mechanisms (with other sectors) are in place and cases are appropriately managed and followed up when referred.
- Review and analyze trends in the caseload to inform programming.
- Provide information to the IDPs families on the move referring to the service providers on how to better protect their children.
- Support the Child Protection/MHPSS Coordinator in identifying training needs of the CM workforce and support the ongoing capacity building of Case Workers.
- Promote and facilitate case /workers access to support to their own wellbeing.
- Ensure that major challenges encountered by CM team are flagged early and addressed in an appropriate way.
- Support on and keep up-to-date a map of existing services to which children and families can be referred to. Build collaborative relationships with organization and service providers at the field level and support Case Workers to ensure effective referrals and collaboration.
Key Area 3: Data management and data protection principles
- Ensure that Case Workers respect confidentiality and follow ethical guidelines.
- Ensure that files, registers and computer databases are used in an appropriate and correct manner and ensure Case Workers adhere to the DP ISP.
- Work with the CPIMS Officer for the implementation of the Inter-Agency Child Protection Information Management System.
- Ensure the case management tracker is kept up-to-date.
- Ensure accurate case files are completed and that case management forms are utilised appropriately.
- Work closely with the monitoring and evaluation team, provide support to develop and implement appropriate monitoring, evaluation and learning systems for child protection interventions, ensure links to report requirements.
QUALIFICATIONS
Education
Bachelor's degree in social work, social sciences, or another relevant discipline.
Qualifications
At least 1 years’ experience within a development organization and at least 6 months experience in the field of Case Management or child protection in general.
EXPERIENCE AND SKILLS
Essential
Most relevant areas experience to this position include:
- Child protection, case management and child rights
- Experience working with vulnerable and at-risk groups
- Experience in managing field staff
- Experience in providing/ facilitating training, meeting
- Has good working knowledge on using MS Office, and internet
Job related knowledge: Knowledge on Child protection and emergency response.
Skills: Planning and organizing, analytical thinking, problem solving and decision making.
- Problem solving and decision making
- Applying technical and professional expertise
- Working effectively with others
- Communicating with impact
- Networking
Desirable
Additional professional certificates: Not required
Attitude:
- To work in team;
- Commitment to protecting vulnerable and at-risk children;
- To be non-discriminatory, inclusive and gender sensitive;
- Commitment to child protection and humanitarian principles