MULTI-SITE MEDICAL RECEPTIONIST - LOCAL DOCTORS WEST AUCKLAND CLINICS
Are you ready to make a meaningful impact in healthcare while working in a dynamic and supportive environment? Tāmaki Health, New Zealand's largest independent primary healthcare group, seeks a dedicated Medical Receptionist to join our team and help us provide exceptional care to thousands of patients daily.
ABOUT US:
At Tāmaki Health, we're committed to delivering high-quality care through our network of over 50 general practice and urgent care clinics across New Zealand. As a Medical Receptionist, you'll play a crucial role in ensuring our clinics operate smoothly and efficiently, supporting our clinical teams in delivering outstanding patient care.
WORKING HOURS:
We are seeking an exceptional candidate to support our clinic network across Auckland’s West and Central regions. Our Local Doctors clinics operate Monday to Friday, from 8:00 am to 5:00 pm.
This role is primarily based across our Ranui, Avondale, Lincoln Road, and Wai Health clinics.
Working Hours: 40 hours per week.
KEY RESPONSIBILITIES:
1. Reception
- Professionally greet and assist patients and visitors.
- Efficiently manage patient flow.
- Handle phone calls, messages, and appointments accurately.
- Provide courteous assistance and escalate inquiries when necessary.
- Manage patient enrolment.
2. Waiting Room
- Keep patients informed about wait times and emergencies.
- Monitor and promptly address patient needs in the waiting room.
3. Accounting
- Accurately handle patient invoices and claims.
- Process payments and manage banking tasks.
- Complete various forms and maintain document accuracy.
4. Privacy and Security
- Maintain patient confidentiality and adhere to security protocols.
5. Comply with all health and safety procedures and protocols.
KEY SELECTION CRITERIA:
Qualifications, Skills, and Knowledge
- Post-secondary qualification (Desirable).
- Flexibility to work day shifts, night shifts, and weekends.
- Experience in medical reception or administration (Desirable).
- Customer service background, Kiwi Host or similar training (Advantageous).
- Excellent customer service, communication, and numerical skills.
- Experience with cash handling and payments.
- Well-developed computer literacy.
- Experience working in fast-paced and high-demand environments.
Personal Attributes
- Culturally capable and sensitive to diverse needs.
- Demonstrates empathy, tolerance, and understanding, especially with distressed patients.
- Effective time management and adaptability.
- Strong interpersonal skills, negotiation, conflict management, and problem-solving abilities.
- Someone committed to health equity and cultural competency and can demonstrate an understanding of Tikanga Māori, Kawa Māori, and Te Tiriti o Waitangi.
Other Requirements
- Proof of legal right to work in New Zealand (Essential).
- NZ Driver's license (Desirable).
WHY JOIN US?
- Make a meaningful impact in healthcare.
- Join a dynamic and supportive team.
- Develop your skills and grow within our organisation.
- Contribute to a diverse and inclusive workplace.
- Competitive compensation and benefits.
- Car Park provided.
- Penal rates are applicable for evening shifts and weekends.
HOW TO APPLY:
To apply for this exciting opportunity, please send your resume and a cover letter outlining your qualifications and relevant experience.
