JOB SUMMARY
Supports the Executive Housekeeper and/or Assistant Executive Housekeeper in all respects of responsibility for the cleanliness and orderliness of the hotel.
JOB DUTIES AND RESPONSIBILITIES
- Assume responsibility for Housekeeping Department in the absence of the Executive Housekeeper and/or Assistant Executive Housekeeper.
- Oversees daily room operations and coordinating with other departments regarding any issues related to room operations.
- Handles guest complaints and requests, promptly and efficiently.
- Maintains high level of co-operation between departments/ sections of the hotel with the housekeeping department.
- Carries out quality control checks of the rooms and public areas and assigns any necessary duties to Housekeeping and Engineering associates.
- Daily inspection of all VIP rooms to ensure the room is in perfect condition.
- Ensures quality and consistency of all work produced.
- Supports in departmental projects, and contribute innovative ideas to enhance operations.
- Keep records of all controllable items, sales figures and production figures.
- Ensures a healthy P&L bottom line for both Housekeeping & Laundry departments.
- Supports in managing linen, uniforms, and departmental supplies.
- Analysing guest feedback and identify improvement areas.
- Periodically checks on the various housekeeping stores ensuring cleanliness and orderliness.
- Checks on all housekeeping equipment regularly and liaise with vendors for repair and/or maintenance.
- Analyses staff daily assignments and ensure adequate coverage of housekeeping area on all shifts.
- Plans department’s monthly rosters.
- Plans, implements and conducts training for housekeeping associates.
- Plans and assists with 15 minutes training.
- Conducts new hire interviews and recruitment.
- Conducts orientation for newcomers on their first day.
- Schedules and monitors work carried out by contractors and make suggestions to improve standards.
- Conducts appraisal sessions with associate as and when designated by HR.
- Evaluates 90 days and annual appraisal of housekeeping associates.
- Keeps records and monitors annual leave and public holidays of all associates.
- Counsel staff and take disciplinary actions where necessary.
- To ensure and follow established procedures and compliance as per LSOP guidelines.
- Ensures that safety precaution, fire evacuation and emergency procedures are adhered by housekeeping associates.
- Any other duties as may be assigned from time to time.
JOB REQUIREMENTS
- Diploma in Hospitality, Hotel Management, or related field.
- At least 1 year in a supervisory role managing Housekeeping department of the hotel, serviced apartments or resorts.
- Great understanding of hotel PMS systems (e.g. Opera) and Knowcross.
- Great communication and interpersonal skills.
- Strong attention to details (critical for inspections).
- Problem-solving and guest handling skills.
- Coaching, mentoring, and developing associates
- Technical expertise, leadership capabilities, and sharp eye for detail.
- Time management and ability to work under pressure.
- Familiar with housekeeping procedures, chemicals and equipment.
- Familiar with room inspection standards and audit requirements.
- Inventory and cost control basis.
- Willing to work shifts, weekends and public holidays.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
