- Assist the L&D Manager to analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Guidance Team for review
- Familiarize yourself with the Training Standards, localizing where necessary
- Ensure effective training programs are in place
- With Learning Development Manager; Designing, implementing, and coordinating onboarding programs to ensure smooth integration of new employees into the hotel environment. This includes developing orientation materials, scheduling orientation sessions, and facilitating orientation activities.
- Maintains all hotel training records and organize the certification records. Liaise with L&D Manager to implement certification and recertification.
- Assist the L&D Manager to establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
- Design, produce and implement a training program which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
- Attend departmental training sessions and give any feedback to departmental trainers
- Assist Department Trainers in preparing and conducting departmental training and assess accordingly
- Obtain a network of specialist training professionals who can assist with the conduct of training program for advanced or specialist training. Also mandatory and compliance certifications
- Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
- Produce monthly training reports the Director of Human Resources and the General Manager
Requirements
Educational Requirements : Diploma in Human Resources, Training, Psychology, Hospitality or Business Administration
Language Requirements : Indonesian: excellent command of spoken and written is necessary
English: good command of spoken and written is necessary
Experience Requirements : 2-3 years of relevant experience or an equivalent combination of education and work-
related experience in HR or L&D of 5 star hotel.
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Proficient in the use of Microsoft Office and Google Workspace: Slide/PowerPoint, Docs/Word, Sheet/Excel
- Good writing skills, especially in correspondence writing
- Having attended a Training for Trainer class or being a Certified Trainer by BNSP is considered an added value.
- Well organized, attention to details, and problem solving mindset
