Customer Service Claims Associate – Czech & English Speaker

Customer Service Claims Associate – Native Czech Speaker

Amsterdam – Hybrid (2 days office / 3 days home)

Are you an active listener with a passion for helping others?
Are you a problem solver who enjoys putting a smile on a customer’s face?
Would you like to work for a well-known international brand in the Netherlands?

If so, Assurant could be the perfect place to start the next step in your career!

The Opportunity

As a Customer Service Associate, you will be the first point of contact for our customers and represent a leading telecommunications brand in Europe. Your main responsibility will be handling inbound calls, while also supporting customers with policy administration, data uploads, and claims assessment of moderate complexity, always in line with company standards.

You will play a key role in helping customers protect what matters most, by supporting them when their mobile phone or device is lost, stolen, or damaged.

This is an exciting opportunity to grow and develop your career within Assurant.

Language Requirements

• Czech: Native level (mandatory)

• English: Advanced level

• Additional European language: highly desirable

Strong communication and listening skills are essential for success in this role.

Why Join Us

• Comprehensive training: Full onboarding and role-specific training to set you up for success

• Hybrid flexibility: Work from home and from the office, with allowances for both home working and commuting

• Work-life balance:

  • 28 days of annual leave plus public holidays

  • Additional holidays awarded for no absences during the year

• Wellbeing focus:

  • Monthly care & welfare allowance

  • Employee Assistance Program offering support for you and your family (health, finances, work, and more)

• Extensive benefits:

  • Premium-free pension and WIA insurance

  • Bonus schemes, recognition programs, rewards, and incentives

  • Birthday allowance to celebrate your day!

Salary & Benefits Package

• €2,450 gross per month

• 8% holiday allowance

• Annual bonus (paid in December)

• Premium-free pension and WIA insurance

• Travel & working-from-home allowance

• Care & welfare allowance (€45 net per month)

• €50 net on your birthday

• Internal Wellbeing Programme

• Online learning platform

• Learning and development opportunities

Diversity, Equity & Inclusion

At Assurant, we are passionate about Diversity, Equity & Inclusion. We believe diversity fuels creativity and innovation, while inclusion drives better performance, engagement, and growth—both for our people and our business.

We look forward to receiving your application.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process.  

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.