Responsible for coordinating and overseeing all fleet bodyshop repair activities, including collision, cosmetic, paint, and structural repairs. Ensures repairs are completed efficiently, on time, within budget, and to quality standards while managing vendor performance and customer communication.
Key Responsibilities:
- Manage end-to-end repair coordination for company fleet vehicles.
- Review repair estimates and approve work based on business need and cost reasonability.
- Monitor repair progress, turnaround time, backlog, and SLA compliance.
- Act as the main contact for vendors, internal stakeholders, and vehicle users.
- Escalate delays and manage repair-related issues proactively.
- Track repair costs, vendor performance, and service quality.
- Maintain accurate documentation and reporting for audit and traceability.
- Drive process improvement to reduce downtime and improve fleet service performance.
Main KPIs:
- Repair turnaround time
- SLA compliance
- Customer satisfaction
- Repair cost variance vs. estimate
- Vendor on-time completion
- Open backlog / aging repairs
Required Qualifications:
- Bachelor’s degree preferred in Business, Automotive Management, Engineering, Logistics, or related field.
- 3+ years of experience in fleet operations, automotive service, bodyshop coordination, or vendor management.
- Strong knowledge of repair processes and estimating.
- Experience managing third-party vendors.
Core Competencies:
- Strong organization and follow-up
- Attention to detail
- Customer service mindset
- Problem-solving and escalation management
- Cost control and financial awareness
- Communication and negotiation skills
Job Base Location - GTBC (Lomas Verdes, Naucalpan de Juarez - Estado de México)
DISCLAIMER: Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability.
