MidFull TimeEN
At Platform24, we have an uncompromising focus on making every day better for both patients and clinicians.
We are now looking for a Product Success Manager to join our Professional Services team and help shape how our platform is delivered to our customers.
Our success is rooted in strong, collaborative teams. As a Product Success Manager, you'll work closely with other PSMs, Customer Success Managers, software engineers, Product Managers, the Commercial team, and Customer Support, sitting at the intersection of product, technology, and customer delivery. We operate with a high level of trust and clear ownership in an environment where every voice is heard, and contributions truly matter.
You'll be at the heart of how Platform24 reaches healthcare. Representing our product and technical capabilities to private and public healthcare organizations in Sweden and across other European geographies, you'll lead the implementation and adaptation of our platform to meet each customer's needs.
This is a hands-on role with a wide range of responsibilities, including:
Leading implementation projects from sign to post-deployment, acting as the main point of contact for the customer and coordinating internal and external work to deliver on agreed plans.
Designing and configuring customer solutions to deliver maximum value and meet customer needs and goals, including writing business rules in the configuration layer of our product.
Visualizing and communicating customer solutions to a large variety of technical and non-technical stakeholders .
Providing second-line support for configuration-related issues.
Monitoring platform usage during the initial rollout phase and proactively taking action to ensure success and high usage.
Continuously improving best practices and tools for future implementations.
You'll develop quickly and learn about our product, organization, and customers.
You thrive in a collaborative, high-trust setting and are motivated by delivering real value to customers and end users. We believe you bring:
Proven experience leading software implementation projects, ideally in a SaaS environment, from pre-sales through post-deployment.
Technical curiosity and acumen. You're comfortable diving into the inner workings of a product, configuring solutions hands-on, and translating tech to non-tech stakeholders.
Strong project management skills. You can drive progress across multiple workstreams while navigating expectations from many different stakeholders.
A collaborative, goal-oriented mindset. You take ownership, get things done, and care more about what the team achieves than your individual performance.
Excellent communication and problem-solving skills. You're analytical, structured, and can negotiate buy-in for your agenda.
A genuine passion for healthcare and a drive to improve its efficiency, quality, and accessibility.
A relevant university degree (e.g. Healthcare, Business, Engineering, Technology, or related).
Professional proficiency in Swedish and English, written and spoken.
Meaningful Innovation: Combine medical expertise with cutting-edge technology to tangibly improve healthcare at scale, this is work that truly matters.
Work together: Collaborate closely with kind, skilled colleagues across the company, where trust, shared ownership, and everyday teamwork drive real progress.
Stockholm's Most Scenic Office: Enjoy our beautiful location in Münchenbryggeriet, offering a stunning view of Riddarfjärden. Our office amenities, including a great lunch restaurant and private gym, support a healthy work-life balance.
Culture & Balance: We support work-life balance through flexible hours, bi-weekly Demo & Beers sessions, and a unique benefit: five paid volunteer days per year, dedicated to causes you care about.
If you believe we're the right workplace for you and you're the right fit for us, submit your application today. We conduct ongoing interviews, so we encourage you to apply soon.
This role is based in Stockholm and is a full-time, permanent employment with Platform24. We do not offer contractor or B2B engagements.
We are an equal-opportunity employer and value diversity. All employment decisions are based on qualifications, merit, and business needs.
We prefer to connect with our candidates directly and don't work with recruitment agencies or search firms.
