- Provide support to Studios’ employees on L1 level, working with Servicedesk ticket system.
- Perform user workstation and notebook diagnosis, repair and upgrades.
- Prepare workstations and carry on the PC setup process for new employees.
- Install, update or change the software deployed on user workstations.
- Manage the information security for end-user systems, handle security incidents and reports.
- Deploy and maintain up to date Endpoint Security policy on user systems.
- Provide excellent customer service in addition to resolving issues within a defined SLA.
- 1+ years of working experience as an IT system administrator or helpdesk/support specialist.
- Good knowledge of user operating systems (Windows, MacOS).
- Experience in performing workstation setup, PC and notebook repair, and knowledge of all kinds of PC hardware.
- Ability to perform user hardware and software bug analysis.
- Basic knowledge and skills working with typical Office (O365), Art (Autodesk, Adobe, etc.) and Dev production software.
- Working with Microsoft AD, Office365 admin.
- Basic network administration and troubleshooting.
- Excellent communication skills and problem solving approach.
Will be a plus:
- Knowledge of enterprise Antivirus, DLP and Asset Management software.
- Knowledge of IT security principles will be a plus.
- English — pre-intermediate.
- Working experience in IT or Gamedev company.
Founded in 2004, Virtuos is one of the largest independent video game development companies. We are headquartered in Singapore with offices in Asia, Europe, and North America. Specializing in full-cycle game development and art production, we have delivered high-quality content for more than 1,500 console, PC, and mobile games. Our clients include 23 of the top 25 gaming companies worldwide.
About Our Team
Volmi - A Virtuos Studio is an outsourcing company that specializes in game development and game content creation. Over the past 9 years, we have successfully completed over a thousand different projects and have gained considerable experience in creating 2D and 3D art, as well as developing turnkey games. Since 2022, we have been a part of Virtuos, the world's leading game developer, and have become the first Virtuos studio in Eastern Europe.
In particular, we have contributed to the development of popular games such as Diablo 2: Resurrected, Metro Exodus, Sniper: Ghost Warrior Contracts 2, Smite, Paladins, Gwent: The Witcher Card Game, and Marvel Snap. Therefore our team creates high-end gaming content and games for various Mobile, PC, Console, and VR projects.
