Responsible for handling customer interactions via a call (inbound or outbound), chat, email, etc. in accordance to client’s guidelines to resolve customer’s need.
Scope client line of business assigned
Assist on maintaining Global Security Policies by informing any inappropriate activity
Manage customer’s interactions in accordance to client’s guidelines
Follow coaching provided by support personnel
Manage customer’s interaction to accomplish objective in conjunction with the performance assessment plan.
Reach key performance indicators established by the client
Read, understand and validate client weekly updates
Read and acknowledge all the CCMS communications
Technical Skills
Basic computer skills
Basic usage of MS Office standard tools (Outlook, Excel, Word and Power point)
Skills according line of business defined in client’s SOW
Languages required by client
Competencies and Specific Skills
Adaptability
Customer Orientation
Teamwork
Communication
Initiative Customer
Learning Abilities
Energy
Analytical Thinking
Productivity
