Description
JOB BRIEF: The Doorperson is responsible for controlling the traffic flow at the front desk, and serves residents of apartment building by performing the following duties:
FUNCTIONS OF THE JOB
- Conduct all business in accordance with Company policies and procedures, Fair Housing, Americans with Disabilities Act, HUD regulations and local ordinances pertaining to apartments.
- Required to attend periodic Fair Housing seminars.
- Monitors the incoming and outgoing visitors and residents.
- Keep accurate and adequate logs per the policy and procedure.
- Monitors the building to ensure no visitor is roaming the building.
- Documents all incidents in writing on the Incident Report Sheet and notify the manager of any illegal or suspicious activity.
- If a situation warrants, contacts the appropriate emergency services by dialing 911.
- Assists in the event the elevator breaks down to calm individuals effected and report to emergency services.
- Remains in view of fire panel & monitors panel.
- Performs any additional duties or tasks as assigned by the Manager.
Scheduling:
Based upon business necessity. Schedules are posted in advance. Additionally, if a holiday falls on a day that is part of the employee’s normal schedule, the employee will still be scheduled for their shift and will work the holiday. During times of emergencies, heavy work-loads or other company needs, there will be times when overtime is required.
HOURS: Friday, 5:00 p.m. to 12:00 a.m., Saturday, 4 p.m. to 12 a.m., Sunday, 4 p.m. to 12 am.
Competencies:
- Interpersonal Skills - Listens to others without interrupting; Keeps emotions under control. Presents oneself professionally
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
- Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
- Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
- Judgment - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation.
- Attendance/Punctuality - Is consistently at work and on time.
- Dependability - Follows instructions, responds to management direction.
- Initiative - Volunteers readily; Asks for and offers help when needed.
Requirements
- Must be able to take verbal or written direction & work well without supervision.
Education and/or Experience:
- High school diploma or general education degree (GED);
Language Skills:
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group. situations to residents and other employees of the organization.
Other Skills and Abilities
- Ability to speak more than one language preferred.
Physical Activities:
- Standing, Unilateral and Bilateral Movement, Walking, Reaching, Grasping/Turning, Bending/Stooping/Squatting, Climbing Stairs, Pushing or Pulling, Writing/Typing, Finger Dexterity, Lifting/Carrying, Talking.
Physical Demands:
- Sit, Talk, Hear
- Constant need (100% of the time)
- Stand, walk, use hands to finger, handle, feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl.
- Frequent need (66% to 100% of the time).
- Lifting/carrying/moving objects 1 - 25 lbs
- Occasional need (1% to 33% of the time).
Visual Acuity:
- Observe areas needing attention/correction. Distance vision, peripheral vision, depth perception, and ability to adjust focus, respond to written instructions from staff.
- Constant need (100% of the time)
Environmental/Atmospheric Conditions:
- Indoors (100% of the time).
- Noise level is moderate
