Description
Job Description
Job Title: Director of Operations Employment Status: Salary (Exempt)
Department: Operations Reports To: Executive Director
MISSION STATEMENT: Leading adolescents to a new legacy.
The mission of CLEARFORK ACADEMY is to offer the highest quality and professional, substance abuse and mental health treatment across a full continuum of care.
We are committed to treating patients and their families with the highest regard and respect as clients work toward reaching their highest growth potential in their recovery process. This is accomplished through the strict adherence to the highest ethical standards of care and policies and procedures set forth by the Texas Department of State of Health Services and the Joint Commission.
- CLEARFORK ACADEMY ensures all clients are treated with compassion, respect, and dignity regardless of race, creed, age, sex, handicaps, or sexual orientation.
- CLEARFORK ACADEMY employees are competent and responsible personnel who adhere to a strict code of professional ethics which include but are not limited to the prohibition of fraternization with patients, exploitation of clients, or any criminal behaviors.
- CLEARFORK ACADEMY provides clients with accurate and complete information regarding the available services including the program rules, regulations, goals, and objectives of the program.
- Appropriate availability of alternative treatment modalities is made at any time before during or after treatment if they are requested or the client’s needs are out of the scope of our practice.
- CLEARFORK ACADEMY will ensure that discharge from treatment is conducted in accordance with Texas rule standards.
- CLEARFORK ACADEMY provides both Texas and Joint Commission environment of care standards.
- CLEARFORK ACADEMY will take all necessary and appropriate measures to maintain individual client records and information in a confidential and professional manner.
- CLEARFORK ACADEMY strives to maintain positive relations with the surrounding community and pursues every reasonable action to encourage responsible client behaviors and community safety.
SUMMARY
The Director of Operations at CLEARFORK ACADEMY is responsible for planning, leading, directing, developing, and coordinating the policies and activities of the organization and implementation of the organization’s operational strategy throughout all facilities. Additional responsibilities include applying Clearfork Academy’s core processes to all aspects of the operational environment; to include clinical, medical, residential, and facility operations. The Director of Operations will be responsible for directing actions across the organization and direct managers to improve efficiency and reduce costs as needed. Coaches, teaches, develops, and mentors staff members and leaders across the organization to achieve operational success based on corporate strategies. Safeguards and augments the efficiency of the company’s operations to facilitate accelerating development and long-term success through training, implementation, and oversight of various activities.
AGE/PATIENT POPULATION(S) SERVED
Age of Patient Population Served: Adolescent and Young Adult Males/Females
Population Served: Person’s meeting DSM 5 criteria for substance use disorders with or without co-occurring psychiatric illness.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Collaborates with Executive and Leadership Team to understand the organization’s goals and strategies related to operational activities and is responsible for the development, implementation, and execution of such strategies.
- Oversees all operational aspects of the therapeutic environment; to include facility operations, client programming operations, medical operations, housing strategies and maintenance, and staffing strategies.
- Analyzes, develops, and executes corporate strategies designed to increase client experience and operational readiness of multiple facilities.
- Advises clinical, residential, and medical team on operational strategies and ensures their implementation and oversight throughout.
- Teaches, coaches, develops, and mentors subordinates on leadership strategies and implementation.
- Implements an optimal organizational structure to grow and support organizational goals and objectives, to include future growth.
- Works with Executive Team to analyze and develop strategies focused on facility management, repairs and upkeep, and utilization of all organizational assets including buildings, vehicles, and collateral.
- Works with Leadership Team to develop training strategies for all Clearfork Academy staff.
- Manages procurement processes and coordinates material and resources allocation across the operational environment. Creates and executes strategies to control maintenance costs and drive operational efficiency.
- Conducts research and analysis of organizational trends including review of reports and metrics from the operational environment.
- Ensures synergies among people, process, and strategies to drive execution of business objectives. Serves as project manager for various activities.
- Provide day-to-day leadership and management to the organization that mirrors the adopted mission and core values of the company. Bottom line: Build a sustainable company.
- Responsible for the measurement and effectiveness of all processes internal and external. Provides timely, accurate and complete reports on the operating condition of the company.
- Spearhead the development, communication and implementation of effective growth strategies and processes.
- Manage and supervise Human Resources, Kitchen, and Maintenance leaders. This includes, but is not limited to, training, hiring, terminating, 90-day and annual reviews, and performance improvement plans.
- Collaborates in the planning, design, development, testing and implementation of new technology or enhancements to existing technology.
- Works with the Executive Team to coordinate and implement environment of care and safety procedures, ensuring relevant key safety indicators are met and operational goals are achieved.
- Promotes a culture of continuous improvement through rigorous root cause analysis, improvement initiatives for the milieu and the application of strategic tools and techniques.
- Performs other duties and tasks as assigned.
AGE SPECIFIC COMPETENCIES (ADOLESCENT AND YOUNG ADULT MALES/FEMALES)
- Allows patient to maintain control; involves patient in decision-making and planning of care, as appropriate to condition and situation.
- Encourages participation in care.
- Demonstrates clinical knowledge of expected vital signs.
- Identifies trauma, abuse/neglect or exploitation a client may have experienced.
- Encourages family support.
- Recognizes/respects concerns over interruption of work/plans/separation from family, etc.
- Recognizes fears regarding potential lifestyle changes.
- Encourages verbalization of fears and anxiety; maintains age-appropriate communication.
- Demonstrates an understanding of developmental milestones of adolescents and young adult.
Requirements
MINIMUM JOB REQUIREMENTS
Education, Training, and Experience Required:
- 5 to 10 years work experience in a leadership role directing an operational environment.
- Healthcare industry experience preferred.
- Thorough understanding of practices, theories, and policies involved in strategic operations.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
- Knowledge of industry standards: operational support, strategic planning, and finances.
- Knowledge of legal and ethical issues related to patient’s rights.
- Professional readiness: Issues related to self-awareness, diversity, ethics, and continuing education
- Knowledge of PC and Mac software programs, particularly Microsoft Word and Excel is required.
- Written and oral communication skills; must be able to concentrate on work amid distractions such as noise, conversations, and foot traffic
- Must maintain self-control in volatile or hostile situations such as when verbally or physically confronted in an aggressive manner
- Must be able to work independently with little direct supervision in an unstructured environment with multiple demands
- Reading and writing level that can clearly express or understand complex concepts, assessments, directions and processes or sequences of events - level equivalent to at least two years of college.
- Ability to represent the program well in interactions both inside and outside the facility
- Demonstrates an understanding of the developmental milestones of adolescents and young adults.
PHYSICAL DEMANDS/WORKING CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand or sit for extended periods of time. The employee must occasionally lift and/or move up to 25 pounds.
The job requires frequent contact with water (hand washing and cleaning) and working with body fluid and hazardous chemicals. When under these working conditions, OSHA standards and universal precautions must be followed at all times.
While performing the duties of this job, the employee must be able to work in a fast-paced environment with minimal to high volumes of stress.
EEOC STATEMENT:
It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a), prohibiting discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibiting discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin
