Quality Control Technician - 2nd Shift - 3:30pm to 12:00am - Monday through Friday

Description

Job Title: Quality Control Technician

Department: Operations

Reports To: General Manager

Position Type: Full Time/Hourly

Shift/Schedule: 2nd Shift - 3:30pm to 12:00am - Monday through Friday

Pay Rate: $19.00 + $1.50 shift diff per hour when applicable

Purpose of Position
To conduct in-depth quality checks and inspections and ensure that the customers’ requirements are successfully executed.

Values and Business Practices

• Customer First – We deliver on what we promise to our customers with a positive attitude.
• We treat everybody with respect and dignity.
• We operate with high business ethics.
• We are a good corporate citizen.
• We value our professional relationships.
• We strive to have a “Continuous Improvement Culture”.
• We are committed to the safety of our employees and our equipment/facilities.

Company ExpectationsOur expectation is that all employees, customers, vendors will perform in a manner that will ensure long term success.

Flexibility:

Works the hours needed to support the business goals (including overtime, weekends and holidays). Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task).

Reliability:

Always present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plan and schedule your time off in advance with your supervisor or manager. Avoid unscheduled days off which will result in attendance points.

Attitude:

Maintains a “Whatever it Takes” attitude. Lives by company stated values and inspires others.

Willingness to learn:

Approaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change.

Initiative:

Seeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participate in pre-shift meetings and department meetings.

Quality of Work:

Maintains high standards despite pressing deadlines. Produces accurate, thorough and professional work.

Understands the importance of “Only Handle It Once – OHIO”, by completing work correctly the first time.

Follows directions:

Follows all written and verbal instructions provided by management, project leader, etc…

Communication:

Shares all information in a professional and factual manner ensuring the best decisions are made for the company. Report all issues to your manager/supervisor.

Appearance:

Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position.

Position Competency

1. Intermediate computer skill level to include but not limited to Microsoft Word, Excel, Outlook, PowerPoint and other admin related programs

2. Ability to obtain and maintain a forklift license

3. Ability to solve practical problems: ability to interpret verbal and written instructions.

4. Ability to read, comprehend and interpret operating instructions, training and procedure manuals.

5. Must have good communication skills (verbal & written)

6. Ability to stand, bend, lift and/or move up to 50 pounds for an extended period of time

7. Must be able to multi-task and work in a fast paced environment

8. Must have outstanding organizational skills and attention to detail is must.

Position Expectations

Productivity / Administrative

· Multi-tasking; ability to work with various challenges and deal with a variety of situations and changing priorities.

· Excellent communication skills; able to speak effectively to employees, managers, customers.

· Excellent listening skills; ability to provide positive and corrective feedback.

· Ability to perform process audits & data entry.

· Perform accurate and detailed product inspections, which involve, but are not limited to measuring, weighing, gathering product attributes, documenting, etc…

· Management of product sorting and reworks as required by the customer.

· Able to read a tape measure with speed and accuracy.

· Able to calculate figures and amounts such as percentages, measurement, volume and rate along with recording data.

Corrective Action Requests - CAR

· Participate and be involved in the customer complaint process for internal and external customers; entering, tracking, receiving complaint issues and providing resolutions to complaints and/or root cause analysis – CAR process.

· Track effectiveness of corrective actions taken through completion.

Safety

· Follow established food/safety SOPs and AIB standards.

· Report equipment and facility building / grounds / damage and repairs.

· Foster a culture of safety throughout the work place to achieve safety goals and objectives.

· Follow established safety and security SOPs.

Customer Interaction

· Complete audits, reports, etc. and provide to management team members and customer by requested due dates.

· Interface directly with the customer as needed via emails, conference calls and one on one meetings.

· Maintain a professional and courteous relationship with your customer.

· Ensure that customer requests are responded to immediately. Provide timely follow ups to the customer so that they are aware of your progress.

Food Safety & Quality

· Follow food/safety SOPs and AIB standards.

· Must have experience and be knowledgeable about Food Safety or willing to receive training in Food Safety.